| # |
PeopleSoft Field Name |
PeopleSoft Field Type |
Database Column Type |
Description |
| 1 |
 BUSINESS_UNIT |
Character(5) |
VARCHAR2(5) NOT NULL |
Business Unit
|
| 2 |
RC_DESCR_SS |
Character(30) |
VARCHAR2(30) NOT NULL |
Description to be shown on Self-Service Pages
|
| 3 |
BU_STATUS |
Character(1) |
VARCHAR2(1) NOT NULL |
Open or Closed Status of the Business Unit.
1=Facility Open
2=Facility Closed
Default Value: 2
|
| 4 |
BUSINESS_UNIT_RF |
Character(5) |
VARCHAR2(5) NOT NULL |
Store the Business Unit for the associated FieldService Business Unit.
Prompt Table:
SP_BU_RF_NONVW
|
| 5 |
BUSINESS_UNIT_RQ |
Character(5) |
VARCHAR2(5) NOT NULL |
Quality Business Unit
Prompt Table:
SP_BU_RQ_NONVW
|
| 6 |
BUSINESS_UNIT_RSF |
Character(5) |
VARCHAR2(5) NOT NULL |
Business Unit for Creating Sales Lead
Prompt Table:
SP_BU_RSF_NONVW
|
| 7 |
RETURN_TO_IBU |
Character(5) |
VARCHAR2(5) NOT NULL |
Business Unit (Return to)
Prompt Table:
SP_BU_FS_NONVW
|
| 8 |
BUSINESS_UNIT_RO |
Character(5) |
VARCHAR2(5) NOT NULL |
Order Capture Business Unit
Prompt Table:
SP_BU_RO_NONVW
|
| 9 |
BUSINESS_UNIT_RY |
Character(5) |
VARCHAR2(5) NOT NULL |
Online Marketing Business Unit
Prompt Table:
SP_BU_RY_NONVW
|
| 10 |
RC_CAN_OPEN_FLG |
Character(1) |
VARCHAR2(1) NOT NULL |
Indicates if a case status can be changed from a status with a category of canceled to a status with a category of closed.
User definable option
N=No
Y=Yes
Y/N Table Edit
Default Value: Y
|
| 11 |
RC_CLOSE_OPEN_FLG |
Character(1) |
VARCHAR2(1) NOT NULL |
Indicates if a case status can be changed from a status with a category of closed to a status with a category of opened.
User definable option
N=No
Y=Yes
Y/N Table Edit
Default Value: Y
|
| 12 |
RC_ALLOW_ITRSLN |
Character(1) |
VARCHAR2(1) NOT NULL |
Allow Independent Text Resolution.
Y/N Table Edit
Default Value: Y
|
| 13 |
RC_CLOSE_FLG |
Character(1) |
VARCHAR2(1) NOT NULL |
Used To Configure Self-Service. Whether Case Closure is allowed or not Flag
Y/N Table Edit
Default Value: Y
|
| 14 |
RC_REOPEN_FLG |
Character(1) |
VARCHAR2(1) NOT NULL |
Used as Enabling Flag for Case Re-opening/Closing through Self-Service
Y/N Table Edit
|
| 15 |
RC_GRACE_PERIOD |
Number(3,0) |
SMALLINT NOT NULL |
Used in Call Center Definition, to Capture Number of Days within which the Case can be re-opened.
|
| 16 |
NEW_CREATED_PERIOD |
Number(3,0) |
SMALLINT NOT NULL |
Solution newly created period
Default Value: 30
|
| 17 |
RC_PRODUCT_TYPE |
Character(1) |
VARCHAR2(1) NOT NULL |
Product Type Field. This field is used in Call Center BU Setup Component.
A=All
F=FSI
I=Installed Only
Default Value: A
|
| 18 |
RC_ASSIGN_PG |
Character(1) |
VARCHAR2(1) NOT NULL |
Controls how the Provider Group will be assigned when the case is saved.
1=No automatic assignment
2=Assign any Provider Group
3=Currently available group only
4=Assign based on Agent
Default Value: 4
|
| 19 |
RC_ASSIGN_PERSON |
Character(1) |
VARCHAR2(1) NOT NULL |
When this flag is Y, the agent will be automatically assigned to the highest ranking provider group.
1=No automatic assignment
2=Assign any Provider Group
3=Currently available group only
4=Assign agent entering case
Default Value: 4
|
| 20 |
RC_MANAGER |
Character(15) |
VARCHAR2(15) NOT NULL |
Call Center Manager. Used in call center business unit setup.
Prompt Table:
RC_MGR_NAME_VW
|
| 21 |
RC_ASSIGN_PG_SS |
Character(1) |
VARCHAR2(1) NOT NULL |
When this flag is Y, the provider group will be automatically assigned to the highest ranking provider group.
1=No automatic assignment
2=Assign any Provider Group
3=Currently available group only
Default Value: 1
|
| 22 |
RC_ASSIGNPERSON_SS |
Character(1) |
VARCHAR2(1) NOT NULL |
When this flag is Y, the agent will be automatically assigned to the highest ranking provider group.
1=No automatic assignment
2=Assign any qualified Person
3=Currently available People
Default Value: 1
|
| 23 |
NUMBER_OF_NOTE |
Number(3,0) |
SMALLINT NOT NULL |
Max number of notes will be processed in response Case Web Service, will return the most current ones.
|
| 24 |
RC_ALLOW_MULTRES |
Character(1) |
VARCHAR2(1) NOT NULL |
Allow Multiple Sucessful Resolutions per case. This field is used in Call Center BU Setup page.
Y/N Table Edit
|
| 25 |
AUTOSEARCH_FLG |
Character(1) |
VARCHAR2(1) NOT NULL |
Autoexecute Solution Search
Y/N Table Edit
|
| 26 |
RC_BILLING_FLG |
Character(1) |
VARCHAR2(1) NOT NULL |
Case Billing Flag field.
Y/N Table Edit
Default Value: N
|
| 27 |
RBF_SRTY_MATRX_FLG |
Character(1) |
VARCHAR2(1) NOT NULL |
Used For Enabling Flag for Customer Tracking Number in Call Center
Y/N Table Edit
Default Value: N
|
| 28 |
BUSINESS_UNIT_CA |
Character(5) |
VARCHAR2(5) NOT NULL |
This field stores the values for Contracts Business Unit.
Prompt Table:
SP_BU_FS_NONVW
|
| 29 |
BUSINESS_UNIT_GL |
Character(5) |
VARCHAR2(5) NOT NULL |
This field stores the General Ledger Business Unit. Used for the Integration with Contracts/Billing from CRM.
Prompt Table:
SP_BU_FS_NONVW
|
| 30 |
BILL_TYPE_ID |
Character(3) |
VARCHAR2(3) NOT NULL |
This field stores the Bill Type Identifier.
Prompt Table:
BI_TYPE_EF_VW
Set Control Field: BUSINESS_UNIT
|
| 31 |
BILL_SOURCE_ID |
Character(10) |
VARCHAR2(10) NOT NULL |
Bill Source ID - used on the Field Service Business Unit table. Value obtained from SCM.
Prompt Table:
BI_SRC_EF_VW
Set Control Field: BUSINESS_UNIT
|
| 32 |
CURRENCY_CD |
Character(3) |
VARCHAR2(3) NOT NULL |
This field stores the Currency Code value.
Prompt Table:
CURRENCY_CD_TBL
|
| 33 |
RT_TYPE |
Character(5) |
VARCHAR2(5) NOT NULL |
Defines a category of market rates for currency conversion. Some examples of rate types are commercial, average, floating, and historical.
Prompt Table:
RT_TYPE_TBL
|
| 34 |
RC_LABEL |
Character(1) |
VARCHAR2(1) NOT NULL |
Labels for all group boxes of branch script pages.
Y/N Table Edit
Default Value: N
|
| 35 |
PRICE_BY |
Character(1) |
VARCHAR2(1) NOT NULL |
On demand price by
C=Case
H=Hour
|
| 36 |
ORD_ORIGIN_LOC |
Character(10) |
VARCHAR2(10) NOT NULL |
This field stores the Order Origin Location.
Prompt Table:
LOCATION_VW1
|
| 37 |
ORD_ACCEPT_LOC |
Character(10) |
VARCHAR2(10) NOT NULL |
This field stores the value for Order Acceptance Location
Prompt Table:
LOCATION_VW1
|
| 38 |
STORE_LOC |
Character(10) |
VARCHAR2(10) NOT NULL |
This field stores the value for Store Location
|
| 39 |
LOCATION |
Character(15) |
VARCHAR2(15) NOT NULL |
This field stores the Location Code.
Prompt Table:
LOCATION_TBL
Set Control Field: BUSINESS_UNIT
|
| 40 |
RC_PERC_SLA_RED |
Number(3,0) |
SMALLINT NOT NULL |
This field is used to indicate Percent of SLA for Red.
|
| 41 |
RC_PERC_SLA_YELLOW |
Number(3,0) |
SMALLINT NOT NULL |
This field is used to indicate Percent of SLA for Yellow.
|
| 42 |
RC_ALLOW_BP |
Character(1) |
VARCHAR2(1) NOT NULL |
Allow to close case with open business project associated
Y/N Table Edit
Default Value: Y
|
| 43 |
RC_ALLOW_SO |
Character(1) |
VARCHAR2(1) NOT NULL |
Allow to close case with Open Service Order associated to that case
Y/N Table Edit
Default Value: Y
|
| 44 |
CASE_ID_FLAG |
Character(1) |
VARCHAR2(1) NOT NULL |
Used to Display the Case ID before Save.
Y/N Table Edit
Default Value: N
|
| 45 |
RC_SOLN_SUBMITTED |
Character(1) |
VARCHAR2(1) NOT NULL |
This field is used in BU Options page to update Adhoc Solution Status to "Submitted for Review".
Y/N Table Edit
Default Value: N
|
| 46 |
RESOLVE_CASE |
Character(1) |
VARCHAR2(1) NOT NULL |
This field is used for the Case Update Action Configuration page for the Resolve Case groupbox.
Y/N Table Edit
Default Value: Y
|
| 47 |
RC_SOLUTION_IND |
Character(1) |
VARCHAR2(1) NOT NULL |
Solution Indicator
Y/N Table Edit
Default Value: Y
|
| 48 |
RC_CASEMATCH_FLG |
Character(1) |
VARCHAR2(1) NOT NULL |
Enable Case Match Check Box for Business Unit Option
Y/N Table Edit
Default Value: N
|
| 49 |
REASON_FLAG |
Character(1) |
VARCHAR2(1) NOT NULL |
Reason Interested
Default Value: Y
|
| 50 |
REASON_CD |
Character(10) |
VARCHAR2(10) NOT NULL |
Used to store the identification number for the reason code.
Prompt Table:
RC_RSN_INT_VW
|
| 51 |
REASON_FLAG_SS |
Character(1) |
VARCHAR2(1) NOT NULL |
Checkbox to select the default reason code on the business unit options.
Y/N Table Edit
Default Value: Y
|
| 52 |
REASON_CD_SS |
Character(10) |
VARCHAR2(10) NOT NULL |
Used to store the identification number for the reason code for the call center self service business unit option.
Prompt Table:
RC_RSN_INT_VW
|
| 53 |
SOLUTION_ID |
Number(15,0) |
DECIMAL(15) NOT NULL |
Solution ID
Prompt Table:
RC_SOLN_CAN_VW
|
| 54 |
ROW_ADDED_DTTM |
DateTime(26) |
TIMESTAMP |
This is a datetime field for record creation.
|
| 55 |
ROW_ADDED_OPRID |
Character(30) |
VARCHAR2(30) NOT NULL |
ID of user who added the row.
|
| 56 |
ROW_LASTMANT_DTTM |
DateTime(26) |
TIMESTAMP |
The date and time that the row was last updated.
|
| 57 |
ROW_LASTMANT_OPRID |
Character(30) |
VARCHAR2(30) NOT NULL |
ID of user who last modified the row.
|
| 58 |
SYNCID |
Number(10,0) |
DECIMAL(10) NOT NULL |
The Synchronization ID field stores a value generated by the sync processor. The value is used to identify the type of object that the sync processor is about to handle.
|
| 59 |
SYNCDTTM |
DateTime(26) |
TIMESTAMP |
Synchronization Last Update Date Time
|
| 60 |
BUSINESS_UNIT_RG |
Character(5) |
VARCHAR2(5) NOT NULL |
business unit for change management
Prompt Table:
SP_BU_RG_NONVW
|
| 61 |
CR_CARD_VENDOR |
Character(16) |
VARCHAR2(16) NOT NULL |
Vendor name for credit card processing
Prompt Table:
EOEC_CCI_INSTAL
|
| 62 |
RC_SS_SUG_SOL_FLG |
Character(1) |
VARCHAR2(1) NOT NULL |
Enabled Suggested Solutions
N=N
Y=Y
|
| 63 |
RC_SS_SOLUTN_CNT |
Number(3,0) |
SMALLINT NOT NULL |
Suggested Solutions Count
|
| 64 |
RC_SS_SOLN_DT_RNG |
Number(3,0) |
SMALLINT NOT NULL |
Suggested Solutions Date range
|
| 65 |
RC_ENABLE_DATE_RNG |
Character(1) |
VARCHAR2(1) NOT NULL |
Enable Suggested Solutions based on Dates
N=Solutions across all dates
Y=Solutions based on days
|
| 66 |
RC_ER_MANAGER |
Character(15) |
VARCHAR2(15) NOT NULL |
Employee Relations Case Manager. Used in call center business unit setup.
Prompt Table:
RC_ER_MGR_NM_VW
|
| 67 |
RC_FAV_SOL |
Character(1) |
VARCHAR2(1) NOT NULL |
Favorite solution marked by an Agent
Y/N Table Edit
Default Value: N
|