RB_AGT_RSN_VW

(SQL View)
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Prompt CTI Reason

Agent Configuration prompt table for Reason Codes.

SELECT OPRID , CTI_REASONCODE , CTI_REASONMSG FROM PS_CTI_AGENTREASON

# PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description
1 OPRID Character(30) VARCHAR2(30) NOT NULL A user's ID (see PSOPRDEFN).
2 CTI_REASONCODE Character(30) VARCHAR2(30) NOT NULL Reason Code

Prompt Table: CTI_AGENTREASON

3 CTI_REASONMSG Character(254) VARCHAR2(254) NOT NULL Reason Message