RB_CASE_NOTE_VW

(SQL View)
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Note for Call Center Case/RSLN

Case Notes Used for the notes list

SELECT 'Case' , %NumToChar(A.CASE_ID) , B.CASE_CONTACT , C.NAME , D.BO_NAME , B.BO_ID_CUST , B.BO_ID_CONTACT , B.ROLE_TYPE_ID_CUST , B.ROLE_TYPE_ID_CNTCT , E.ASSIGNED_TO , A.BUSINESS_UNIT , A.NOTE_SEQ_NBR , A.RC_SUMMARY , A.RC_NOTE_TYPE , A.RC_VISIBILITY , %subrec(RB_AUDIT_SBR, A) , A.RC_DESCRLONG , ' ' FROM PS_RC_CASE_NOTE A , PS_RC_CASE B , PS_RB_PRSN_P_NM_VW C , PS_BO D , PS_RC_CASE E WHERE A.CASE_ID = B.CASE_ID AND A.CASE_ID = E.CASE_ID AND B.CASE_CONTACT = C.PERSON_ID AND E.BO_ID_CUST = D.BO_ID AND E.RC_STATUS <> 'RESOL'

  • Parent record: RC_CASE

    • # PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description
    1 NOTE_SOURCE Character(15) VARCHAR2(15) NOT NULL The original location a note came from. Or the source location of the note, either a lead, opportunity, customer, contact, case or service order.
    2 ID_NOTE Character(20) VARCHAR2(20) NOT NULL ID Number
    3 PERSON_ID Character(15) VARCHAR2(15) NOT NULL Person ID
    4 NAME Character(50) VARCHAR2(50) NOT NULL Name
    5 NAME1 Character(50) VARCHAR2(50) NOT NULL Generic 50 character name field for storing names.
    6 BO_ID_CUST Number(31,0) DECIMAL(31) NOT NULL This field stores the Business Object ID for the customer.
    7 BO_ID_CONTACT Number(31,0) DECIMAL(31) NOT NULL This field indicates the Business Object ID for the contact.
    8 ROLE_TYPE_ID_CUST Number(12,0) DECIMAL(12) NOT NULL Stores ROLE_TYPE_ID for the customer
    9 ROLE_TYPE_ID_CNTCT Number(12,0) DECIMAL(12) NOT NULL Stores ROLE_TYPE_ID for the contact
    10 ASSIGNED_TO Character(15) VARCHAR2(15) NOT NULL This is a field to store assignment information.
    11 BUSINESS_UNIT Character(5) VARCHAR2(5) NOT NULL Business Unit

    Default Value: RC_CASE.BUSINESS_UNIT

    Prompt Table: SP_BU_RC_NONVW

    12 NOTE_SEQ_NBR Number(6,0) INTEGER NOT NULL Note ID

    Default Value: 1

    13 RC_SUMMARY Character(80) VARCHAR2(80) NOT NULL Typically a summary of a long field.
    14 RC_NOTE_TYPE Character(5) VARCHAR2(5) NOT NULL Case Note Types

    Prompt Table: RC_NOTETYPE_TBL

    15 RC_VISIBILITY Character(4) VARCHAR2(4) NOT NULL Case Visibility, used for cases and case objects/attributes.
    A=All
    I=Internal

    Default Value: I

    16 ROW_ADDED_DTTM DateTime(26) TIMESTAMP This is a datetime field for record creation.
    17 ROW_ADDED_OPRID Character(30) VARCHAR2(30) NOT NULL ID of user who added the row.
    18 ROW_LASTMANT_DTTM DateTime(26) TIMESTAMP The date and time that the row was last updated.
    19 ROW_LASTMANT_OPRID Character(30) VARCHAR2(30) NOT NULL ID of user who last modified the row.
    20 SYNCID Number(10,0) DECIMAL(10) NOT NULL The Synchronization ID field stores a value generated by the sync processor. The value is used to identify the type of object that the sync processor is about to handle.
    21 SYNCDTTM DateTime(26) TIMESTAMP Synchronization Last Update Date Time
    22 DESCRLONG Long Character CLOB Long Description
    23 DESCR50 Character(50) VARCHAR2(50) NOT NULL Description of length 50