RB_CHAT_DTL_HST

(SQL Table)
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Chat Detail Table

CRM ERMS table storing Chat Detail History Information

# PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description
1 PSARCH_ID Character(8) VARCHAR2(8) NOT NULL Archive ID (see PSARCHTEMPLATE).
2 PSARCH_BATCHNUM Number(30,0) DECIMAL(30) NOT NULL Archive Batch Number
3 RB_CHAT_ID Number(15,0) DECIMAL(15) NOT NULL CRM Chat ID
4 MCF_CHAT_ID Number(15,0) DECIMAL(15) NOT NULL MCF InitChat ID
5 INTERACTION_ID Character(15) VARCHAR2(15) NOT NULL interaction id
6 CUST_NAME Character(50) VARCHAR2(50) NOT NULL This field is used to represent the customer name
7 CUSTOMER_VALUE Character(30) VARCHAR2(30) NOT NULL Field to track customer value of a person
8 BO_ID_CUST Number(31,0) DECIMAL(31) NOT NULL This field stores the Business Object ID for the customer.
9 ROLE_TYPE_ID_CUST Number(12,0) DECIMAL(12) NOT NULL Stores ROLE_TYPE_ID for the customer
10 BO_ID_CNTCT Number(31,0) DECIMAL(31) NOT NULL This field represents the business object ID for a Contact
11 ROLE_TYPE_ID_CNTCT Number(12,0) DECIMAL(12) NOT NULL Stores ROLE_TYPE_ID for the contact
12 BO_ID_SITE Number(31,0) DECIMAL(31) NOT NULL Business Object ID
13 TYPE Character(4) VARCHAR2(4) NOT NULL Association Types
14 RB_PNLNAME Character(30) VARCHAR2(30) NOT NULL Definiton of Page name for self-service user
15 RB_CHAT_QUEUE Character(30) VARCHAR2(30) NOT NULL Queue for chat application
16 RB_CHAT_SUBJECT Character(40) VARCHAR2(40) NOT NULL subject field for Chat application ....
17 RB_CHAT_QUESTION Long Character CLOB chat question ...........
18 CASE_ID Number(15,0) DECIMAL(15) NOT NULL Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table.
19 CAPTURE_ID Character(20) VARCHAR2(20) NOT NULL Field use to store the capture ID in order capture.
20 ROW_ADDED_DTTM DateTime(26) TIMESTAMP This is a datetime field for record creation.