RB_CLSD_AFTR_VW

(SQL View)
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Closed afer Mailbox due date

Used for ERMS Reports. This will display a list of all emails that have been closed (responded to) after the mailbox due date.

SELECT DISTINCT A.MAILBOX_ID ,A.INTERACTION_ID , A.CURRENT_WL , A.ASSIGNED_TO , A.MB_DUE_DTTM , A.CLOSED_DTTM , A.MCF_EMAIL_ID , C.OPRID FROM PS_RB_IN_EMAIL A , PS_RI_INTERACTION B , PSOPRALIAS C WHERE A.INTERACTION_ID = B.ROOT_INTER_ID AND A.CLOSED_DTTM IS NOT NULL AND MB_DUE_DTTM < CLOSED_DTTM AND A.ASSIGNED_TO = C.OPRALIASVALUE AND B.ROW_ADDED_OPRID = C.OPRID

# PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description
1 MAILBOX_ID Character(30) VARCHAR2(30) NOT NULL Mail Box Id is an Id associated with Mail Boxes
2 INTERACTION_ID Character(15) VARCHAR2(15) NOT NULL interaction id
3 CURRENT_WL Character(30) VARCHAR2(30) NOT NULL Current Worklist Value
4 OPRALIASVALUE Character(30) VARCHAR2(30) NOT NULL User ID Attribute Value
5 MB_DUE_DTTM DateTime(26) TIMESTAMP Mailbox level (or external) due date/time
6 CLOSED_DTTM DateTime(26) TIMESTAMP Date Time stamp for when the case status category was changed to closed.
7 MCF_EMAIL_ID Number(16,0) DECIMAL(16) NOT NULL Email Id
8 OPRID Character(30) VARCHAR2(30) NOT NULL A user's ID (see PSOPRDEFN).