RB_EM_CHANDLE_V(SQL View) |
Index Back |
|---|---|
ERMS CHAT HANDLEDView used by ERMS report for chat handled by agent |
| SELECT 0 , COUNT(*) CHAT_HANDLED , 0 , 0 , M.OPRID , O.PERSON_ID , M.DTTM_STAMP FROM PS_MCFCHATLOG M , PSOPRALIAS O WHERE M.OPRID = O.OPRID AND M.MCF_CHAT_ACTION = 'Accept' GROUP BY M.OPRID, O.PERSON_ID, M.DTTM_STAMP |
| # | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
|---|---|---|---|---|
| 1 | CHAT_QUEUE | Number(8,0) | INTEGER NOT NULL | Chat Queue |
| 2 | CHAT_HANDLED | Number(8,0) | INTEGER NOT NULL | Chat Handled |
| 3 | CHAT_ABANDON | Number(8,0) | INTEGER NOT NULL | Chat Abandon |
| 4 | CHAT_TRANSFER | Number(8,0) | INTEGER NOT NULL | Chat Transfer |
| 5 | OPRID | Character(30) | VARCHAR2(30) NOT NULL | A user's ID (see PSOPRDEFN). |
| 6 | PERSON_ID | Character(15) | VARCHAR2(15) NOT NULL | Person ID |
| 7 | ROW_ADDED_DTTM | DateTime(26) | TIMESTAMP | This is a datetime field for record creation. |