RB_EMCASEHD_VW (SQL View)	Index Back
Email Case Help Desk View Related transaction for Help Desk Case (IT)

RB_EMCASEHD_VW

(SQL View)

Email Case Help Desk View

Related transaction for Help Desk Case (IT)

SELECT CASE_ID , BUSINESS_UNIT , DISP_TMPL_FAM_CD , RC_VERTICAL , SETID_CUSTOMER , BO_ID_CONTACT , ROLE_TYPE_ID_CNTCT , BO_ID_CUST , ROLE_TYPE_ID_CUST , BO_ID_SITE , BO_NAME_DISPLAY_2 , BO_NAME_DISPLAY , EMPLID , SECURE_CASE_FLG , RC_SUMMARY , CREATION_DATE ,%subrec(RB_AUDIT_SBR,A) FROM %Table(RB_EM_CASE_VW) A WHERE DISP_TMPL_FAM_CD = 'RC_HELPDESK'

# PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description

1 CASE_ID Number(15,0) DECIMAL(15) NOT NULL Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table.

2 BUSINESS_UNIT Character(5) VARCHAR2(5) NOT NULL Business Unit

3 DISP_TMPL_FAM_CD Character(30) VARCHAR2(30) NOT NULL Display Template Family Code

4 RC_VERTICAL Character(4) VARCHAR2(4) NOT NULL Specifies the CallCenter type. See translates for valid values.
HD=HelpDesk
SW=Support

5 SETID_CUSTOMER Character(5) VARCHAR2(5) NOT NULL Customer SetID

6 BO_ID_CONTACT Number(31,0) DECIMAL(31) NOT NULL This field indicates the Business Object ID for the contact.

7 ROLE_TYPE_ID_CNTCT Number(12,0) DECIMAL(12) NOT NULL Stores ROLE_TYPE_ID for the contact

8 BO_ID_CUST Number(31,0) DECIMAL(31) NOT NULL This field stores the Business Object ID for the customer.

9 ROLE_TYPE_ID_CUST Number(12,0) DECIMAL(12) NOT NULL Stores ROLE_TYPE_ID for the customer

10 BO_ID_SITE Number(31,0) DECIMAL(31) NOT NULL Business Object ID

11 BO_NAME_DISPLAY_2 Character(80) VARCHAR2(80) NOT NULL Full name of the Business Object

12 BO_NAME_DISPLAY Character(80) VARCHAR2(80) NOT NULL Full name of the Business Object

13 EMPLID Character(11) VARCHAR2(11) NOT NULL Employee ID

14 SECURE_CASE_FLG Character(1) VARCHAR2(1) NOT NULL Used in HRHD to Secure the case so that only people in the provider group assigned to the case can access the case.
N=No
Y=Yes

15 RC_SUMMARY Character(80) VARCHAR2(80) NOT NULL Typically a summary of a long field.

16 CREATION_DATE Date(10) DATE Creation date of the case.

17 ROW_ADDED_DTTM DateTime(26) TIMESTAMP This is a datetime field for record creation.

18 ROW_ADDED_OPRID Character(30) VARCHAR2(30) NOT NULL ID of user who added the row.

19 ROW_LASTMANT_DTTM DateTime(26) TIMESTAMP The date and time that the row was last updated.

20 ROW_LASTMANT_OPRID Character(30) VARCHAR2(30) NOT NULL ID of user who last modified the row.

21 SYNCID Number(10,0) DECIMAL(10) NOT NULL The Synchronization ID field stores a value generated by the sync processor. The value is used to identify the type of object that the sync processor is about to handle.

22 SYNCDTTM DateTime(26) TIMESTAMP Synchronization Last Update Date Time

#	PeopleSoft Field Name	PeopleSoft Field Type	Database Column Type	Description
1	CASE_ID	Number(15,0)	DECIMAL(15) NOT NULL	Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table.
2	BUSINESS_UNIT	Character(5)	VARCHAR2(5) NOT NULL	Business Unit
3	DISP_TMPL_FAM_CD	Character(30)	VARCHAR2(30) NOT NULL	Display Template Family Code
4	RC_VERTICAL	Character(4)	VARCHAR2(4) NOT NULL	Specifies the CallCenter type. See translates for valid values. HD=HelpDesk SW=Support
5	SETID_CUSTOMER	Character(5)	VARCHAR2(5) NOT NULL	Customer SetID
6	BO_ID_CONTACT	Number(31,0)	DECIMAL(31) NOT NULL	This field indicates the Business Object ID for the contact.
7	ROLE_TYPE_ID_CNTCT	Number(12,0)	DECIMAL(12) NOT NULL	Stores ROLE_TYPE_ID for the contact
8	BO_ID_CUST	Number(31,0)	DECIMAL(31) NOT NULL	This field stores the Business Object ID for the customer.
9	ROLE_TYPE_ID_CUST	Number(12,0)	DECIMAL(12) NOT NULL	Stores ROLE_TYPE_ID for the customer
10	BO_ID_SITE	Number(31,0)	DECIMAL(31) NOT NULL	Business Object ID
11	BO_NAME_DISPLAY_2	Character(80)	VARCHAR2(80) NOT NULL	Full name of the Business Object
12	BO_NAME_DISPLAY	Character(80)	VARCHAR2(80) NOT NULL	Full name of the Business Object
13	EMPLID	Character(11)	VARCHAR2(11) NOT NULL	Employee ID
14	SECURE_CASE_FLG	Character(1)	VARCHAR2(1) NOT NULL	Used in HRHD to Secure the case so that only people in the provider group assigned to the case can access the case. N=No Y=Yes
15	RC_SUMMARY	Character(80)	VARCHAR2(80) NOT NULL	Typically a summary of a long field.
16	CREATION_DATE	Date(10)	DATE	Creation date of the case.
17	ROW_ADDED_DTTM	DateTime(26)	TIMESTAMP	This is a datetime field for record creation.
18	ROW_ADDED_OPRID	Character(30)	VARCHAR2(30) NOT NULL	ID of user who added the row.
19	ROW_LASTMANT_DTTM	DateTime(26)	TIMESTAMP	The date and time that the row was last updated.
20	ROW_LASTMANT_OPRID	Character(30)	VARCHAR2(30) NOT NULL	ID of user who last modified the row.
21	SYNCID	Number(10,0)	DECIMAL(10) NOT NULL	The Synchronization ID field stores a value generated by the sync processor. The value is used to identify the type of object that the sync processor is about to handle.
22	SYNCDTTM	DateTime(26)	TIMESTAMP	Synchronization Last Update Date Time