| # |
PeopleSoft Field Name |
PeopleSoft Field Type |
Database Column Type |
Description |
| 1 |
 SYSTEM_ID |
Character(5) |
VARCHAR2(5) NOT NULL |
System ID
|
| 2 |
AUTO_ACKNOWLEDGEMT |
Character(1) |
VARCHAR2(1) NOT NULL |
Enables/Disables Auto-Acknowledgement Feature
D=Determine from Rule
N=Never Auto-Acknowledge
O=Only while not Auto-Responding
Y=Always Auto-Acknowledge
Y/N Table Edit
|
| 3 |
MAILBOX_POLL_FREQ |
Number(3,0) |
SMALLINT NOT NULL |
Polling Frequency
|
| 4 |
POLLING_TIME_UNIT |
Character(1) |
VARCHAR2(1) NOT NULL |
Unit of time to use in getting Polling Frequency times for Mailbox
D=Day(s)
H=Hour(s)
M=Minute(s)
|
| 5 |
INTERNAL_TIMEOUT |
Number(3,0) |
SMALLINT NOT NULL |
Warning Notification
|
| 6 |
EXTERNAL_TIMEOUT |
Number(3,0) |
SMALLINT NOT NULL |
Final Notification
|
| 7 |
SLA_TIME_UNIT |
Character(1) |
VARCHAR2(1) NOT NULL |
Unit of time to use in SLA units for Mailbox
D=Day(s)
H=Hour(s)
M=Minute(s)
|
| 8 |
SLA_TIME_UNIT1 |
Character(1) |
VARCHAR2(1) NOT NULL |
Unit of time to use in SLA units for Mailbox
D=Day(s)
H=Hour(s)
M=Minute(s)
|
| 9 |
EMAILS_PER_FETCH |
Number(10,0) |
DECIMAL(10) NOT NULL |
Parameter that controls the number of E-mails to be read in a Single Fetch
|
| 10 |
MCFREN_URL_ID |
Character(15) |
VARCHAR2(15) NOT NULL |
REN Server Cluster ID
Prompt Table:
PSMCFRENURLID
|
| 11 |
RB_SKILL_LEVEL |
Number(3,0) |
SMALLINT NOT NULL |
Agent's skill Level
|
| 12 |
RB_MAXWKLOAD |
Number(3,0) |
SMALLINT NOT NULL |
Agent's maximum work load
|
| 13 |
ROUTING_RULE_TYPE |
Character(1) |
VARCHAR2(1) NOT NULL |
This field is used by Unstrucutred processing which decides on the rule to be used at runtime
A=Average Query Group Score
H=Highest Query Group Score
|
| 14 |
MAILREAD_RUN_FLAG |
Character(1) |
VARCHAR2(1) NOT NULL |
Flag to indicate the status of Mail Reader Process ( ON/OFF )
Y/N Table Edit
|
| 15 |
STR_SLEEPTIME |
Number(4,0) |
SMALLINT NOT NULL |
Sleep Time For Structured Email content Analysis
|
| 16 |
STR_TIME_UNIT |
Character(1) |
VARCHAR2(1) NOT NULL |
Unit of time to use in Structured Content Analysis Sleep Time
D=Day(s)
H=Hour(s)
M=Minute(s)
|
| 17 |
UNSTR_SLEEPTIME |
Number(4,0) |
SMALLINT NOT NULL |
Sleep Time For UnStructured Email content Analysis
|
| 18 |
UNSTR_TIME_UNIT |
Character(1) |
VARCHAR2(1) NOT NULL |
Unit of time to use in UnStructured Content Analysis Sleep Time
D=Day(s)
H=Hour(s)
M=Minute(s)
|
| 19 |
AUTOMATIC_ROUTING |
Character(1) |
VARCHAR2(1) NOT NULL |
This enables Automatic Routing logic which goes thru the ERMS framework, Content Analysis. If turned Off then is routed to Default worklist
Y/N Table Edit
|
| 20 |
PRCS_SRV_NAME |
Character(8) |
VARCHAR2(8) NOT NULL |
Name of the Process Scheduler
Prompt Table:
SERVERDEFN
|
| 21 |
NOTIFY_SLEEPTIME |
Number(4,0) |
SMALLINT NOT NULL |
Sleep Time For UnStructured Email content Analysis
|
| 22 |
NOTIFY_TIME_UNIT |
Character(1) |
VARCHAR2(1) NOT NULL |
Unit of time to use in UnStructured Content Analysis Sleep Time
D=Day(s)
H=Hour(s)
M=Minute(s)
|
| 23 |
REPLY_HISTORY_TYPE |
Character(1) |
VARCHAR2(1) NOT NULL |
Reply with history on Top/Bottom
B=Bottom
T=Top
Default Value: B
|
| 24 |
VERITY_RUNCTL |
Character(30) |
VARCHAR2(30) NOT NULL |
Verity Run control Field
|
| 25 |
TMPLT_CATEGRY_ID |
Number(6,0) |
INTEGER NOT NULL |
Spam Category
Prompt Table:
RBC_TEMPLT_CAT
|
| 26 |
EMAIL_WRKSPC_CB |
Character(1) |
VARCHAR2(1) NOT NULL |
Checkbox field for using Email Workspace whiel responding to notification.
Y/N Table Edit
Default Value: N
|
| 27 |
EMAIL_IB_THREAD_CB |
Character(1) |
VARCHAR2(1) NOT NULL |
Checkbox for treating Inbound email thread as if was New email.
Y/N Table Edit
Default Value: N
|
| 28 |
EMAIL_ADD_NOTE_CB |
Character(1) |
VARCHAR2(1) NOT NULL |
Checkbox to indicate each Email will be added as Note on associated Case.
Y/N Table Edit
Default Value: N
|
| 29 |
ROW_ADDED_DTTM |
DateTime(26) |
TIMESTAMP |
This is a datetime field for record creation.
|
| 30 |
ROW_ADDED_OPRID |
Character(30) |
VARCHAR2(30) NOT NULL |
ID of user who added the row.
|
| 31 |
ROW_LASTMANT_DTTM |
DateTime(26) |
TIMESTAMP |
The date and time that the row was last updated.
|
| 32 |
ROW_LASTMANT_OPRID |
Character(30) |
VARCHAR2(30) NOT NULL |
ID of user who last modified the row.
|
| 33 |
SYNCID |
Number(10,0) |
DECIMAL(10) NOT NULL |
The Synchronization ID field stores a value generated by the sync processor. The value is used to identify the type of object that the sync processor is about to handle.
|
| 34 |
SYNCDTTM |
DateTime(26) |
TIMESTAMP |
Synchronization Last Update Date Time
|
| 35 |
RC_MAINT_OWNER |
Character(1) |
VARCHAR2(1) NOT NULL |
Call center Maintenance Owner
0=PeopleSoft
1=PeopleSoft / Customer Modified
2=Customer
Default Value: 2
|
| 36 |
SYSD_APPLICATION01 |
Character(1) |
VARCHAR2(1) NOT NULL |
PS CRM Core
N=No
S=Sample Data
Y=Yes
Y/N Table Edit
Default Value: N
|
| 37 |
SYSD_APPLICATION02 |
Character(1) |
VARCHAR2(1) NOT NULL |
Financial Services
N=No
S=Sample Data
Y=Yes
Y/N Table Edit
Default Value: N
|
| 38 |
SYSD_APPLICATION03 |
Character(1) |
VARCHAR2(1) NOT NULL |
Telecommunications
N=No
S=Sample Data
Y=Yes
Y/N Table Edit
Default Value: N
|
| 39 |
SYSD_APPLICATION04 |
Character(1) |
VARCHAR2(1) NOT NULL |
Government
N=No
S=Sample Data
Y=Yes
Y/N Table Edit
Default Value: N
|
| 40 |
SYSD_APPLICATION05 |
Character(1) |
VARCHAR2(1) NOT NULL |
Energy
N=No
S=Sample Data
Y=Yes
Y/N Table Edit
Default Value: N
|
| 41 |
SYSD_APPLICATION06 |
Character(1) |
VARCHAR2(1) NOT NULL |
Insurance
N=No
S=Sample Data
Y=Yes
Y/N Table Edit
Default Value: N
|
| 42 |
SYSD_APPLICATION07 |
Character(1) |
VARCHAR2(1) NOT NULL |
High Technology
N=No
S=Sample Data
Y=Yes
Y/N Table Edit
Default Value: N
|
| 43 |
SYSD_APPLICATION08 |
Character(1) |
VARCHAR2(1) NOT NULL |
HR HelpDesk
N=No
S=Sample Data
Y=Yes
Y/N Table Edit
Default Value: N
|
| 44 |
SYSD_APPLICATION09 |
Character(1) |
VARCHAR2(1) NOT NULL |
System Data Field for Application 9. Application 9 is used for Wealth Management.
N=No
S=Sample Data
Y=Yes
Y/N Table Edit
Default Value: N
|
| 45 |
SYSD_APPLICATION10 |
Character(1) |
VARCHAR2(1) NOT NULL |
Used in Application 10
N=No
S=Sample Data
Y=Yes
Y/N Table Edit
Default Value: N
|