OPRIDMCFUQQUEUEIDPrompt Table: PSMCFLOGENT_VW
Prompt Table: PSMCFRENMAP
RB_MCF_AGT_QUE(SQL View) |
Index Back |
|---|---|
Agent queue viewMultiChannel Agent Queue View for Unitfied Agent Desktop |
| SELECT MCFUQAGENTID ,MCFREN_LOG_RTENT ,MCFREN_LOG_RTENT ,MCFREN_PHYS_RTENT ,MCFUQSKILLLEVEL ,MCFUQMAXWKLD FROM PSMCFUQAGENTQ |
| # | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
|---|---|---|---|---|
| 1 | OPRID |
Character(30) | VARCHAR2(30) NOT NULL | A user's ID (see PSOPRDEFN). |
| 2 | MCFUQQUEUEID |
Character(32) | VARCHAR2(32) NOT NULL | Queue ID |
| 3 | MCFREN_LOG_RTENT | Character(30) | VARCHAR2(30) NOT NULL |
Queue Id
Prompt Table: PSMCFLOGENT_VW |
| 4 | MCFREN_PHYS_RTENT | Character(32) | VARCHAR2(32) NOT NULL |
Physical Queue Id
Prompt Table: PSMCFRENMAP |
| 5 | MCFUQSKILLLEVEL | Number(3,0) | SMALLINT NOT NULL | Skill Level |
| 6 | MCFUQMAXWKLD | Number(3,0) | SMALLINT NOT NULL | Maximum Workload |