UAD_CHANNELCTIV=Voice
MULT=Multichannel Queue
UAD_PRESENCE_STATEAVAL=Available
BUSY=Busy
NOTR=Not Ready
NVAL=Unavailable
READ=Ready
UNAV=Assumed Unavailable
WNOT=Work Not Ready
WRDY=Work Ready
Prompt Table: RB_UAD_SYSRSNCD
RB_PRESENCE_SYS(SQL Table) |
Index Back |
|---|---|
UAD PresenceUnified Agent Desktop Presence System Definition |
| # | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
|---|---|---|---|---|
| 1 | UAD_CHANNEL |
Character(4) | VARCHAR2(4) NOT NULL |
UAD Channels
CTIV=Voice MULT=Multichannel Queue |
| 2 | UAD_PRESENCE_STATE |
Character(4) | VARCHAR2(4) NOT NULL |
UAD Presence State
AVAL=Available BUSY=Busy NOTR=Not Ready NVAL=Unavailable READ=Ready UNAV=Assumed Unavailable WNOT=Work Not Ready WRDY=Work Ready |
| 3 | UAD_PRESENCE_TEXT | Character(30) | VARCHAR2(30) NOT NULL | UAD Presence State |
| 4 | CTI_REASONCODE | Character(30) | VARCHAR2(30) NOT NULL |
Reason Code
Prompt Table: RB_UAD_SYSRSNCD |