RB_SDADM_MAIN

(SQL Table)
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Primary Desktop Administration

Primary Record for Supervisor Desktop Administration

  • Related Language Record: RB_SDADM_M_LNG

    • # PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description
    1 SYSTEM_ID Character(5) VARCHAR2(5) NOT NULL System ID

    Default Value: CRM

    2 RB_MONITOR_DATA Character(1) VARCHAR2(1) NOT NULL Monitor Type field for Supervsor Desktop
    A=Agent Statistics
    Q=Queue Statistics

    Default Value: Q

    3 RB_FILTER_OPTION Character(1) VARCHAR2(1) NOT NULL Initial Monitor filter option for supervisor desktop
    A=Assigned Queues
    Q=Queue List
    T=Team

    Default Value: A

    4 RB_ALERT_IMAGE Character(30) VARCHAR2(30) NOT NULL Alert Image field used for Supervisor Desktop

    Prompt Table: RC_TB_IMAGE_VW

    5 RB_ALERT_IMAGE_TXT Character(30) VARCHAR2(30) NOT NULL Alert Image text field used for Supervisor Desktop
    6 RB_ALERT_COLOR Character(4) VARCHAR2(4) NOT NULL Alert Color filed used for Supervisor Desktop Configuration
    BLUE=Blue
    GREN=Green
    ORAG=Orange
    PURP=Purple
    RED=Red
    YELW=Yellow

    Default Value: YELW

    7 RB_V_QUEUE_IMAGE Character(30) VARCHAR2(30) NOT NULL Voice Queue Image field used for Supervisor Desktop

    Prompt Table: RC_TB_IMAGE_VW

    8 RB_V_Q_IMAGE_TXT Character(30) VARCHAR2(30) NOT NULL Voice Queue Image text field used for Supervisor Desktop
    9 RB_MCF_QUEUE_IMAGE Character(30) VARCHAR2(30) NOT NULL Multichannel Queue Image field used for Supervisor Desktop

    Prompt Table: RC_TB_IMAGE_VW

    10 RB_MCF_Q_IMAGE_TXT Character(30) VARCHAR2(30) NOT NULL Multichannel Queue text field used for Supervisor Desktop
    11 RB_AVAILABLE_IMAGE Character(30) VARCHAR2(30) NOT NULL Available Image field used for Supervisor Desktop

    Prompt Table: RC_TB_IMAGE_VW

    12 RB_AVAIL_IMAGE_TXT Character(30) VARCHAR2(30) NOT NULL Available Image text field used for Supervisor Desktop
    13 RB_UNAVAIL_IMAGE Character(30) VARCHAR2(30) NOT NULL Unavailable Image field used for Supervisor Desktop

    Prompt Table: RC_TB_IMAGE_VW

    14 RB_UNAVA_IMAGE_TXT Character(30) VARCHAR2(30) NOT NULL Unavailable Image field used for Supervisor Desktop
    15 RB_BUSY_IMAGE Character(30) VARCHAR2(30) NOT NULL busy Image field used for Supervisor Desktop

    Prompt Table: RC_TB_IMAGE_VW

    16 RB_BUSY_IMAGE_TXT Character(30) VARCHAR2(30) NOT NULL busy Image text field used for Supervisor Desktop
    17 RB_WRAP_UP_IMAGE Character(30) VARCHAR2(30) NOT NULL Wrap-up Image field used for Supervisor Desktop

    Prompt Table: RC_TB_IMAGE_VW

    18 RB_WRAPUP_IMG_TXT Character(30) VARCHAR2(30) NOT NULL Wrap-up Image field used for Supervisor Desktop
    19 RB_HEADING_LABEL Character(50) VARCHAR2(50) NOT NULL Section heading label for dashboard for supervisor desktop
    20 RC_MAINT_OWNER Character(1) VARCHAR2(1) NOT NULL Call center Maintenance Owner
    0=PeopleSoft
    1=PeopleSoft / Customer Modified
    2=Customer

    Default Value: 2

    21 SYSD_APPLICATION01 Character(1) VARCHAR2(1) NOT NULL PS CRM Core
    N=No
    S=Sample Data
    Y=Yes

    Y/N Table Edit

    Default Value: N

    22 SYSD_APPLICATION02 Character(1) VARCHAR2(1) NOT NULL Financial Services
    N=No
    S=Sample Data
    Y=Yes

    Y/N Table Edit

    Default Value: N

    23 SYSD_APPLICATION03 Character(1) VARCHAR2(1) NOT NULL Telecommunications
    N=No
    S=Sample Data
    Y=Yes

    Y/N Table Edit

    Default Value: N

    24 SYSD_APPLICATION04 Character(1) VARCHAR2(1) NOT NULL Government
    N=No
    S=Sample Data
    Y=Yes

    Y/N Table Edit

    Default Value: N

    25 SYSD_APPLICATION05 Character(1) VARCHAR2(1) NOT NULL Energy
    N=No
    S=Sample Data
    Y=Yes

    Y/N Table Edit

    Default Value: N

    26 SYSD_APPLICATION06 Character(1) VARCHAR2(1) NOT NULL Insurance
    N=No
    S=Sample Data
    Y=Yes

    Y/N Table Edit

    Default Value: N

    27 SYSD_APPLICATION07 Character(1) VARCHAR2(1) NOT NULL High Technology
    N=No
    S=Sample Data
    Y=Yes

    Y/N Table Edit

    Default Value: N

    28 SYSD_APPLICATION08 Character(1) VARCHAR2(1) NOT NULL HR HelpDesk
    N=No
    S=Sample Data
    Y=Yes

    Y/N Table Edit

    Default Value: N

    29 SYSD_APPLICATION09 Character(1) VARCHAR2(1) NOT NULL System Data Field for Application 9. Application 9 is used for Wealth Management.
    N=No
    S=Sample Data
    Y=Yes

    Y/N Table Edit

    Default Value: N

    30 SYSD_APPLICATION10 Character(1) VARCHAR2(1) NOT NULL Used in Application 10
    N=No
    S=Sample Data
    Y=Yes

    Y/N Table Edit

    Default Value: N

    31 ROW_ADDED_DTTM DateTime(26) TIMESTAMP This is a datetime field for record creation.
    32 ROW_ADDED_OPRID Character(30) VARCHAR2(30) NOT NULL ID of user who added the row.
    33 ROW_LASTMANT_DTTM DateTime(26) TIMESTAMP The date and time that the row was last updated.
    34 ROW_LASTMANT_OPRID Character(30) VARCHAR2(30) NOT NULL ID of user who last modified the row.
    35 SYNCID Number(10,0) DECIMAL(10) NOT NULL The Synchronization ID field stores a value generated by the sync processor. The value is used to identify the type of object that the sync processor is about to handle.
    36 SYNCDTTM DateTime(26) TIMESTAMP Synchronization Last Update Date Time