RB_UAD_CHN_STAT

(SQL Table)
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UAD Channel Status

Unified Agent Desktop Channel Status

# PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description
1 UAD_ID Character(20) VARCHAR2(20) NOT NULL Field used to identity UAD configuration
2 UAD_CHANNEL Character(4) VARCHAR2(4) NOT NULL UAD Channels
CTIV=Voice
MULT=Multichannel Queue
3 ORDER_NBR Number(3,0) SMALLINT NOT NULL Order Number
4 LABEL_FORMAT_ID Character(30) VARCHAR2(30) NOT NULL Format ID
5 STATUS_DESC Character(20) VARCHAR2(20) NOT NULL Status description. Used in Call Center actions framework for displaying the related object status.
6 EVENT_CODE Character(3) VARCHAR2(3) NOT NULL Event Code
AVA=Available
AWA=Away
BRK=On Break
BUS=Busy
DIS=Disconnect Toolbar
DND=Do Not Disturb
LUN=At Lunch
RES=Resynchronize Queue
UNA=Unavailable
WRA=In Wrap-Up Mode
7 IMAGE_NAME Character(30) VARCHAR2(30) NOT NULL The name of images used in Personalizations explanations.
8 ROW_ADDED_DTTM DateTime(26) TIMESTAMP This is a datetime field for record creation.
9 ROW_ADDED_OPRID Character(30) VARCHAR2(30) NOT NULL ID of user who added the row.
10 ROW_LASTMANT_DTTM DateTime(26) TIMESTAMP The date and time that the row was last updated.
11 ROW_LASTMANT_OPRID Character(30) VARCHAR2(30) NOT NULL ID of user who last modified the row.
12 SYNCID Number(10,0) DECIMAL(10) NOT NULL The Synchronization ID field stores a value generated by the sync processor. The value is used to identify the type of object that the sync processor is about to handle.
13 SYNCDTTM DateTime(26) TIMESTAMP Synchronization Last Update Date Time