BUSINESS_UNITCASE_IDOPRIDRBF_OPR_ISSU_VW(SQL View) |
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|---|---|
extract issues for an agentThis view is used to populate the grid in the agent view. This helps identify all the issues assigned to the current agent |
| SELECT a.BUSINESS_UNIT , a.CASE_ID , d.OPRID , a.BO_ID_CUST , c.PERSON_ID , a.BO_ID_CONTACT , a.RC_STATUS , a.RC_SUMMARY , a.CASE_TYPE , a.CREATION_DATE , a.ROW_ADDED_DTTM FROM PS_RC_CASE a , PS_RD_PERSON c , PSOPRALIAS d WHERE c.BO_ID IN (a.BO_ID_CONTACT,a.BO_ID_CUST) AND a.ASSIGNED_TO = d.PERSON_ID AND d.OPRALIASTYPE = 'PER' |
| # | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
|---|---|---|---|---|
| 1 | BUSINESS_UNIT |
Character(5) | VARCHAR2(5) NOT NULL | Business Unit |
| 2 | CASE_ID |
Number(15,0) | DECIMAL(15) NOT NULL | Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table. |
| 3 | OPRID |
Character(30) | VARCHAR2(30) NOT NULL | A user's ID (see PSOPRDEFN). |
| 4 | BO_ID_CUST | Number(31,0) | DECIMAL(31) NOT NULL | This field stores the Business Object ID for the customer. |
| 5 | CASE_CONTACT | Character(15) | VARCHAR2(15) NOT NULL | Contact Identifier for Treasury Contacts |
| 6 | BO_ID_CONTACT | Number(31,0) | DECIMAL(31) NOT NULL | This field indicates the Business Object ID for the contact. |
| 7 | RC_STATUS | Character(5) | VARCHAR2(5) NOT NULL | Case Status |
| 8 | RC_SUMMARY | Character(80) | VARCHAR2(80) NOT NULL | Typically a summary of a long field. |
| 9 | CASE_TYPE | Character(5) | VARCHAR2(5) NOT NULL | Case Type |
| 10 | CREATION_DATE | Date(10) | DATE | Creation date of the case. |
| 11 | ROW_ADDED_DTTM | DateTime(26) | TIMESTAMP | This is a datetime field for record creation. |