BUSINESS_UNITPROVIDER_GRP_IDRC_MANAGERN=No
Y=Yes
RC_ARRIVALM_VW2(SQL View) |
Index Back |
|---|---|
Case ArrivalsView of case arrivals by month |
| SELECT A.BUSINESS_UNIT , A.PROVIDER_GRP_ID , B.RC_MANAGER , A.CASE_ID , A.DISP_TMPL_FAM_CD , A.BO_ID_CUST , A.RC_SUMMARY , A.RC_PRIORITY , A.RC_STATUS ,A.RC_SEVERITY , A.PRODUCT_GROUP , A.PRODUCT_ID ,A.RC_CATEGORY ,A.RC_TYPE ,A.RC_DESCRLONG ,A.RC_DETAIL ,A.SECURE_CASE_FLG , A.RC_YELLOW_DTTM , A.CREATION_DATE , A.RC_REST_DATE , A.RC_REST_TIME , A.ASSIGNED_TO FROM PS_RC_CASE A , PS_RF_PROVIDER_GRP B WHERE CREATION_DATE > %DateAdd(%currentdatein , -30) AND B.PROVIDER_GRP_ID = A.PROVIDER_GRP_ID AND B.SETID = ( SELECT C.SETID FROM PS_SET_CNTRL_REC C WHERE C.SETCNTRLVALUE = A.BUSINESS_UNIT AND C.RECNAME = 'RF_PROVIDER_GRP') |
| # | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
|---|---|---|---|---|
| 1 | BUSINESS_UNIT |
Character(5) | VARCHAR2(5) NOT NULL | Business Unit |
| 2 | PROVIDER_GRP_ID |
Character(10) | VARCHAR2(10) NOT NULL | Identification number for the provider group. |
| 3 | RC_MANAGER |
Character(15) | VARCHAR2(15) NOT NULL | Call Center Manager. Used in call center business unit setup. |
| 4 | CASE_ID | Number(15,0) | DECIMAL(15) NOT NULL | Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table. |
| 5 | DISP_TMPL_FAM_CD | Character(30) | VARCHAR2(30) NOT NULL | Display Template Family Code |
| 6 | BO_ID_CUST | Number(31,0) | DECIMAL(31) NOT NULL | This field stores the Business Object ID for the customer. |
| 7 | RC_SUMMARY | Character(80) | VARCHAR2(80) NOT NULL | Typically a summary of a long field. |
| 8 | RC_PRIORITY | Character(5) | VARCHAR2(5) NOT NULL | Case Priority |
| 9 | RC_STATUS | Character(5) | VARCHAR2(5) NOT NULL | Case Status |
| 10 | RC_SEVERITY | Character(5) | VARCHAR2(5) NOT NULL | Case severity |
| 11 | PRODUCT_GROUP | Character(10) | VARCHAR2(10) NOT NULL | PRoduct Group |
| 12 | PRODUCT_ID | Character(18) | VARCHAR2(18) NOT NULL | Product ID |
| 13 | RC_CATEGORY | Character(5) | VARCHAR2(5) NOT NULL | CallCenter Category. Used in HD. |
| 14 | RC_TYPE | Character(5) | VARCHAR2(5) NOT NULL | Specialty type. Used on HD case. |
| 15 | RC_DESCRLONG | Long Character | CLOB | Long description used in CallCenter for Problem, Solution... |
| 16 | RC_DETAIL | Character(5) | VARCHAR2(5) NOT NULL | Detail field on HD Case. Used in Quick Code. |
| 17 | SECURE_CASE_FLG | Character(1) | VARCHAR2(1) NOT NULL |
Used in HRHD to Secure the case so that only people in the provider group assigned to the case can access the case.
N=No Y=Yes |
| 18 | RC_YELLOW_DTTM | DateTime(26) | TIMESTAMP | The date time that this case will turn yellow if it has not yet been resolved. |
| 19 | CREATION_DATE | Date(10) | DATE | Creation date of the case. |
| 20 | RC_REST_DATE | Date(10) | DATE | Restore Date |
| 21 | RC_REST_TIME | Time(15) | TIMESTAMP | Restore Time |
| 22 | ASSIGNED_TO | Character(15) | VARCHAR2(15) NOT NULL | This is a field to store assignment information. |