BUSINESS_UNITASSIGNED_TORC_PRIORITYRC_BACKLOG_A_VW(SQL View) |
Index Back |
|---|---|
Agent Backlog by PriorityA view of the case backlog by agent and Priority. |
| SELECT BUSINESS_UNIT , ASSIGNED_TO , RC_PRIORITY ,RC_SHORT_DESCR , RC_CASE_COUNT ,' ' ,DISP_TMPL_FAM_CD FROM PS_RC_BACKLOG_A_V UNION SELECT BUSINESS_UNIT , ASSIGNED_TO , RC_PRIORITY ,RC_SHORT_DESCR , RC_CASE_COUNT ,' ' ,DISP_TMPL_FAM_CD FROM PS_RC_BACKLOG_NA_V |
| # | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
|---|---|---|---|---|
| 1 | BUSINESS_UNIT |
Character(5) | VARCHAR2(5) NOT NULL | Business Unit |
| 2 | ASSIGNED_TO |
Character(15) | VARCHAR2(15) NOT NULL | This is a field to store assignment information. |
| 3 | RC_PRIORITY |
Character(5) | VARCHAR2(5) NOT NULL | Case Priority |
| 4 | RC_SHORT_DESCR | Character(20) | VARCHAR2(20) NOT NULL | Short Description. Used on may CallCenter set-up tables |
| 5 | RC_CASE_COUNT | Number(7,0) | INTEGER NOT NULL | Case Count |
| 6 | DATAHINTS | Character(100) | VARCHAR2(100) NOT NULL | Chart Data Hints |
| 7 | DISP_TMPL_FAM_CD | Character(30) | VARCHAR2(30) NOT NULL | Display Template Family Code |