BUSINESS_UNITASSIGNED_TORC_STATUSLANGUAGE_CDRC_BACKLOG_S_LV(SQL View) |
Index Back |
|---|---|
Backlog by StatusA view of the case backlog by agent and status. |
| SELECT A.BUSINESS_UNIT , A.ASSIGNED_TO , A.RC_STATUS ,E.LANGUAGE_CD ,E.RC_SHORT_DESCR FROM PS_RC_CASE A , PS_RC_STATUS_TBL B , PS_SET_CNTRL_TBL C , PS_RC_STATUS_LNG E WHERE C.SETCNTRLVALUE = A.BUSINESS_UNIT AND B.RC_STATUS = A.RC_STATUS AND B.SETID = ( SELECT D.SETID FROM PS_SET_CNTRL_REC D WHERE D.SETCNTRLVALUE = A.BUSINESS_UNIT AND D.RECNAME = 'RC_STATUS_TBL') AND B.STATUS_CATEGORY = 'O' AND B.SETID=E.SETID AND B.RC_STATUS = E.RC_STATUS |
| # | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
|---|---|---|---|---|
| 1 | BUSINESS_UNIT |
Character(5) | VARCHAR2(5) NOT NULL | Business Unit |
| 2 | ASSIGNED_TO |
Character(15) | VARCHAR2(15) NOT NULL | This is a field to store assignment information. |
| 3 | RC_STATUS |
Character(5) | VARCHAR2(5) NOT NULL | Case Status |
| 4 | LANGUAGE_CD |
Character(3) | VARCHAR2(3) NOT NULL | Language Code |
| 5 | RC_SHORT_DESCR | Character(20) | VARCHAR2(20) NOT NULL | Short Description. Used on may CallCenter set-up tables |