BUSINESS_UNITRC_MANAGERPROVIDER_GRP_IDRC_BACKPGPRI_V(SQL View) |
Index Back |
|---|---|
PG Backlog by priority.A view showing provider group case backlog by priority |
| SELECT BUSINESS_UNIT , RC_MANAGER , PROVIDER_GRP_ID , RC_CASE_COUNT , RC_PRIORITY , RC_SHORT_DESCR ,' ' , DISP_TMPL_FAM_CD FROM PS_RC_BAKPGPRI_VW UNION SELECT BUSINESS_UNIT , RC_MANAGER , PROVIDER_GRP_ID , RC_CASE_COUNT , RC_PRIORITY , RC_SHORT_DESCR , ' ' , DISP_TMPL_FAM_CD FROM PS_RC_BAKPGNPRI_VW |
| # | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
|---|---|---|---|---|
| 1 | BUSINESS_UNIT |
Character(5) | VARCHAR2(5) NOT NULL | Business Unit |
| 2 | RC_MANAGER |
Character(15) | VARCHAR2(15) NOT NULL | Call Center Manager. Used in call center business unit setup. |
| 3 | PROVIDER_GRP_ID |
Character(10) | VARCHAR2(10) NOT NULL | Identification number for the provider group. |
| 4 | RC_CASE_COUNT | Number(7,0) | INTEGER NOT NULL | Case Count |
| 5 | RC_PRIORITY | Character(5) | VARCHAR2(5) NOT NULL | Case Priority |
| 6 | RC_SHORT_DESCR | Character(20) | VARCHAR2(20) NOT NULL | Short Description. Used on may CallCenter set-up tables |
| 7 | DATAHINTS | Character(100) | VARCHAR2(100) NOT NULL | Chart Data Hints |
| 8 | DISP_TMPL_FAM_CD | Character(30) | VARCHAR2(30) NOT NULL | Display Template Family Code |