RC_CASE_ACT_SLN (SQL Table)	Index Back
Case Update Action Solution This record stores the solution statuses for the Case Update Action in PAF.

RC_CASE_ACT_SLN

(SQL Table)

Case Update Action Solution

This record stores the solution statuses for the Case Update Action in PAF.

# PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description

1 EOCF_ACTION_ID Number(31,0) DECIMAL(31) NOT NULL Active Analytics Framework Action ID field

2 RSLN_STATE Character(1) VARCHAR2(1) NOT NULL Resolution Status for Call Center application.
0=Viewed
1=Successful Resolution
2=Waiting on Customer
3=In Consideration
4=Failed Resolution
5=Withdrawn

#	PeopleSoft Field Name	PeopleSoft Field Type	Database Column Type	Description
1	EOCF_ACTION_ID	Number(31,0)	DECIMAL(31) NOT NULL	Active Analytics Framework Action ID field
2	RSLN_STATE	Character(1)	VARCHAR2(1) NOT NULL	Resolution Status for Call Center application. 0=Viewed 1=Successful Resolution 2=Waiting on Customer 3=In Consideration 4=Failed Resolution 5=Withdrawn