RC_CASE_COMPLNT(SQL Table) |
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Case extension (Complaint)Case extension table for capturing details for complaint case. |
# | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
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1 | CASE_ID | Number(15,0) | DECIMAL(15) NOT NULL | Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table. |
2 | BUSINESS_UNIT | Character(5) | VARCHAR2(5) NOT NULL | Business Unit |
3 | COMPL_CAUSE | Character(4) | VARCHAR2(4) NOT NULL |
Complete Clause
ADVS=Advise / Information ERRO=System Error INC1=Incorrect Handling - FSI INC2=Incorrect Handling - Other INC3=Incorrect Entry - FSI INC4=Incorrect Entry - Other MISC=Miscellaneous MIST=Mistake Made by Customer POLC=Organization / Bank Policy PROD=Product Characteristics RTNG=Rating / Costs / Circulation SERV=Service / Transaction by FSI |
4 | COMPL_CAUSE_ENTITY | Character(4) | VARCHAR2(4) NOT NULL |
Complete Clause entity
ADMN=Administration & Services CALL=Call Center HOFF=Head Office MISC=Miscellaneous NOCS=No Case OFFC=Office OPTN=Options Market REGN=Regional Department(s) STCK=Stock Exchange |
5 | CLAIM_DATE | Date(10) | DATE NOT NULL | Claim Date |
6 | CLAIM_SUBMITTED_BY | Character(4) | VARCHAR2(4) NOT NULL |
Claim Submitted by
CLNT=Client OTHR=Other FSI THRD=Third Party |
7 | CLAIM_CURR_CD | Character(3) | VARCHAR2(3) NOT NULL |
Currency Code
Prompt Table: CURRENCY_CD_TBL |
8 | CLAIM_AMOUNT | Signed Number(30,4) | DECIMAL(28,4) NOT NULL | Claim Amount |
9 | CLAIM_PAID_DATE | Date(10) | DATE | Claim Paid date |
10 | CLAIM_PAID_CURR_CD | Character(3) | VARCHAR2(3) NOT NULL |
Currency Code
Prompt Table: CURRENCY_CD_TBL |
11 | CLAIM_PAID_AMOUNT | Signed Number(30,4) | DECIMAL(28,4) NOT NULL | Claim Paid Amount |
12 | EMPLID | Character(11) | VARCHAR2(11) NOT NULL |
Employee ID
Prompt Table: RBF_EMPLID_VW |
13 | INFORM_EMPL_FLG | Character(1) | VARCHAR2(1) NOT NULL |
Inform employee
Y/N Table Edit Default Value: N |
14 | ACK_REQUIRED_FLG | Character(1) | VARCHAR2(1) NOT NULL |
This field is used to flag if an acknowledgment is required.
Y/N Table Edit Default Value: N |
15 | INFORM_CONTACT_FLG | Character(1) | VARCHAR2(1) NOT NULL |
Inform contact
Y/N Table Edit Default Value: N |
16 | AFTERCARE_FLG | Character(1) | VARCHAR2(1) NOT NULL |
Aftercare
Y/N Table Edit Default Value: N |
17 | NO_CHARGE_FLG | Character(1) | VARCHAR2(1) NOT NULL |
No Charge flag
Y/N Table Edit Default Value: N |
18 | LETTER_DATE | Date(10) | DATE | Letter date |
19 | RECEIVED_DATE | Date(10) | DATE | Date received |
20 | DETAIL_INFO_FLG | Character(1) | VARCHAR2(1) NOT NULL |
Detail Information flag
Y/N Table Edit Default Value: N |
21 | EXT_DUE_DATE | Date(10) | DATE | External Due date |
22 | COMPL_CLOSE_REASON | Character(4) | VARCHAR2(4) NOT NULL |
Complete Clause reason
ASS1=Assigned without Financial Fee ASS2=Assigned with Paid Claim DCL1=Declined DCL2=Declined - No Case DCL3=Declined - Withdrawn by Client |
23 | COMPL_RECEIVED_VIA | Character(4) | VARCHAR2(4) NOT NULL |
Compl recd via
BORD=The Board CALL=Call Center HOFF=Head Office INET=Internet OFFC=Office |
24 | SITE_ID | Character(15) | VARCHAR2(15) NOT NULL |
Uniquely identifies an organizational entity that purchases goods or services from the enterprise. Represents the sold-to customer which is the customer organization that places orders. The CUST_ID may or may not be the same as the identifiers for the bill-to and ship-to locations.
Prompt Table: RDFSITE_SL_P_VW |
25 | ROW_ADDED_DTTM | DateTime(26) | TIMESTAMP | This is a datetime field for record creation. |
26 | ROW_ADDED_OPRID | Character(30) | VARCHAR2(30) NOT NULL | ID of user who added the row. |
27 | ROW_LASTMANT_DTTM | DateTime(26) | TIMESTAMP | The date and time that the row was last updated. |
28 | ROW_LASTMANT_OPRID | Character(30) | VARCHAR2(30) NOT NULL | ID of user who last modified the row. |
29 | SYNCID | Number(10,0) | DECIMAL(10) NOT NULL | The Synchronization ID field stores a value generated by the sync processor. The value is used to identify the type of object that the sync processor is about to handle. |
30 | SYNCDTTM | DateTime(26) | TIMESTAMP | Synchronization Last Update Date Time |