RC_CASE_COMPLNT

(SQL Table)
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Case extension (Complaint)

Case extension table for capturing details for complaint case.

  • Parent record: RC_CASE
  • # PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description
    1 CASE_ID Number(15,0) DECIMAL(15) NOT NULL Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table.
    2 BUSINESS_UNIT Character(5) VARCHAR2(5) NOT NULL Business Unit
    3 COMPL_CAUSE Character(4) VARCHAR2(4) NOT NULL Complete Clause
    ADVS=Advise / Information
    ERRO=System Error
    INC1=Incorrect Handling - FSI
    INC2=Incorrect Handling - Other
    INC3=Incorrect Entry - FSI
    INC4=Incorrect Entry - Other
    MISC=Miscellaneous
    MIST=Mistake Made by Customer
    POLC=Organization / Bank Policy
    PROD=Product Characteristics
    RTNG=Rating / Costs / Circulation
    SERV=Service / Transaction by FSI
    4 COMPL_CAUSE_ENTITY Character(4) VARCHAR2(4) NOT NULL Complete Clause entity
    ADMN=Administration & Services
    CALL=Call Center
    HOFF=Head Office
    MISC=Miscellaneous
    NOCS=No Case
    OFFC=Office
    OPTN=Options Market
    REGN=Regional Department(s)
    STCK=Stock Exchange
    5 CLAIM_DATE Date(10) DATE NOT NULL Claim Date
    6 CLAIM_SUBMITTED_BY Character(4) VARCHAR2(4) NOT NULL Claim Submitted by
    CLNT=Client
    OTHR=Other FSI
    THRD=Third Party
    7 CLAIM_CURR_CD Character(3) VARCHAR2(3) NOT NULL Currency Code

    Prompt Table: CURRENCY_CD_TBL

    8 CLAIM_AMOUNT Signed Number(30,4) DECIMAL(28,4) NOT NULL Claim Amount
    9 CLAIM_PAID_DATE Date(10) DATE Claim Paid date
    10 CLAIM_PAID_CURR_CD Character(3) VARCHAR2(3) NOT NULL Currency Code

    Prompt Table: CURRENCY_CD_TBL

    11 CLAIM_PAID_AMOUNT Signed Number(30,4) DECIMAL(28,4) NOT NULL Claim Paid Amount
    12 EMPLID Character(11) VARCHAR2(11) NOT NULL Employee ID

    Prompt Table: RBF_EMPLID_VW

    13 INFORM_EMPL_FLG Character(1) VARCHAR2(1) NOT NULL Inform employee

    Y/N Table Edit

    Default Value: N

    14 ACK_REQUIRED_FLG Character(1) VARCHAR2(1) NOT NULL This field is used to flag if an acknowledgment is required.

    Y/N Table Edit

    Default Value: N

    15 INFORM_CONTACT_FLG Character(1) VARCHAR2(1) NOT NULL Inform contact

    Y/N Table Edit

    Default Value: N

    16 AFTERCARE_FLG Character(1) VARCHAR2(1) NOT NULL Aftercare

    Y/N Table Edit

    Default Value: N

    17 NO_CHARGE_FLG Character(1) VARCHAR2(1) NOT NULL No Charge flag

    Y/N Table Edit

    Default Value: N

    18 LETTER_DATE Date(10) DATE Letter date
    19 RECEIVED_DATE Date(10) DATE Date received
    20 DETAIL_INFO_FLG Character(1) VARCHAR2(1) NOT NULL Detail Information flag

    Y/N Table Edit

    Default Value: N

    21 EXT_DUE_DATE Date(10) DATE External Due date
    22 COMPL_CLOSE_REASON Character(4) VARCHAR2(4) NOT NULL Complete Clause reason
    ASS1=Assigned without Financial Fee
    ASS2=Assigned with Paid Claim
    DCL1=Declined
    DCL2=Declined - No Case
    DCL3=Declined - Withdrawn by Client
    23 COMPL_RECEIVED_VIA Character(4) VARCHAR2(4) NOT NULL Compl recd via
    BORD=The Board
    CALL=Call Center
    HOFF=Head Office
    INET=Internet
    OFFC=Office
    24 SITE_ID Character(15) VARCHAR2(15) NOT NULL Uniquely identifies an organizational entity that purchases goods or services from the enterprise. Represents the sold-to customer which is the customer organization that places orders. The CUST_ID may or may not be the same as the identifiers for the bill-to and ship-to locations.

    Prompt Table: RDFSITE_SL_P_VW

    25 ROW_ADDED_DTTM DateTime(26) TIMESTAMP This is a datetime field for record creation.
    26 ROW_ADDED_OPRID Character(30) VARCHAR2(30) NOT NULL ID of user who added the row.
    27 ROW_LASTMANT_DTTM DateTime(26) TIMESTAMP The date and time that the row was last updated.
    28 ROW_LASTMANT_OPRID Character(30) VARCHAR2(30) NOT NULL ID of user who last modified the row.
    29 SYNCID Number(10,0) DECIMAL(10) NOT NULL The Synchronization ID field stores a value generated by the sync processor. The value is used to identify the type of object that the sync processor is about to handle.
    30 SYNCDTTM DateTime(26) TIMESTAMP Synchronization Last Update Date Time