RC_CASE_ERHD_WL

(SQL Table)
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ER Help Desk Case Worklist

This is the worklist transaction record for ER Help Desk cases.

# PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description
1 BUSPROCNAME Character(30) VARCHAR2(30) NOT NULL Business Process Name (see PSBUSPROCDEFN).
2 ACTIVITYNAME Character(30) VARCHAR2(30) NOT NULL Name of a Business Process Activity (see PSACTIVITYDEFN).
3 EVENTNAME Character(30) VARCHAR2(30) NOT NULL Defines a routing event for PS Workflow
4 WORKLISTNAME Character(30) VARCHAR2(30) NOT NULL Worklist Name
5 INSTANCEID Number(10,0) DECIMAL(10) NOT NULL For a given worklist the unique number of rows in PSWORKLIST
6 TRANSACTIONID Number(10,0) DECIMAL(10) NOT NULL Transaction Identifier
7 CASE_ID Number(15,0) DECIMAL(15) NOT NULL Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table.
8 BUSINESS_UNIT Character(5) VARCHAR2(5) NOT NULL Business Unit
9 WORKLIST_DESCR Character(50) VARCHAR2(50) NOT NULL Description
10 DISP_TMPL_ID Character(30) VARCHAR2(30) NOT NULL Template identifier to define the display template.
11 DISP_TMPL_FAM_CD Character(30) VARCHAR2(30) NOT NULL Display Template Family Code
12 WF_PURPOSE Character(4) VARCHAR2(4) NOT NULL Purpose of the Notification
0=FYI
APPR=Approval Required
ASSN=Assignment
ESCA=Escalation
FOLL=Follow-Up Requested
HOLD=Hold Notification
SLA=SLA Warning
SLAX=SLA Exception
STAT=Status Change
TASG=Task Assignment
UPD=Update Notification