RC_CASE_NONVW2 (SQL View)	Index Back
Call Center Cases Cases - includes all verticals as set up in business unit defaults.

RC_CASE_NONVW2

(SQL View)

Call Center Cases

Cases - includes all verticals as set up in business unit defaults.

SELECT D.BUSINESS_UNIT , D.CASE_ID , D.RC_VERTICAL , D.RC_SUMMARY FROM PS_RC_CASE D

# PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description

1 BUSINESS_UNIT Character(5) VARCHAR2(5) NOT NULL Business Unit
Prompt Table: SP_BU_RC_NONVW

2 CASE_ID Number(15,0) DECIMAL(15) NOT NULL Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table.

3 RC_VERTICAL Character(4) VARCHAR2(4) NOT NULL Specifies the CallCenter type. See translates for valid values.
HD=HelpDesk
SW=Support

4 RC_SUMMARY Character(80) VARCHAR2(80) NOT NULL Typically a summary of a long field.

#	PeopleSoft Field Name	PeopleSoft Field Type	Database Column Type	Description
1	BUSINESS_UNIT	Character(5)	VARCHAR2(5) NOT NULL	Business Unit Prompt Table: SP_BU_RC_NONVW
2	CASE_ID	Number(15,0)	DECIMAL(15) NOT NULL	Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table.
3	RC_VERTICAL	Character(4)	VARCHAR2(4) NOT NULL	Specifies the CallCenter type. See translates for valid values. HD=HelpDesk SW=Support
4	RC_SUMMARY	Character(80)	VARCHAR2(80) NOT NULL	Typically a summary of a long field.