RC_CASE_NOTE

(SQL Table)
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Note for Call Center Case/RSLN

Case Notes Used for case and resolution on a case.

  • Parent record: RC_CASE

    • # PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description
    1 CASE_ID Number(15,0) DECIMAL(15) NOT NULL Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table.

    Default Value: RC_CASE.CASE_ID

    Prompt Table: RC_CASE

    2 BUSINESS_UNIT Character(5) VARCHAR2(5) NOT NULL Business Unit

    Default Value: RC_CASE.BUSINESS_UNIT

    Prompt Table: SP_BU_RC_NONVW

    3 NOTE_SEQ_NBR Number(6,0) INTEGER NOT NULL Note ID

    Default Value: 1

    4 RC_SUMMARY Character(80) VARCHAR2(80) NOT NULL Typically a summary of a long field.
    5 RC_NOTE_TYPE Character(5) VARCHAR2(5) NOT NULL Case Note Types

    Prompt Table: RC_NOTETYPE_TBL

    6 RC_NOTE_ORIGIN Character(1) VARCHAR2(1) NOT NULL Used in Case Notes
    A=Outbound - AAF
    B=Inbound Notification
    I=Internal
    N=Outbound - Note
    O=Outbound Notification
    S=Self Service
    U=Outbound - Solution
    7 NOTE_CONTACT_TYPE Character(1) VARCHAR2(1) NOT NULL Note Contact Type is used to see all the Contact persons or Contacts specific to Customer
    C=Customer Contact
    E=Employee Contact

    Default Value: C

    Prompt Table: RC_NOTE_CNT_VW

    8 BO_ID_CUST Number(31,0) DECIMAL(31) NOT NULL This field stores the Business Object ID for the customer.
    9 BO_ID_CONTACT Number(31,0) DECIMAL(31) NOT NULL This field indicates the Business Object ID for the contact.
    10 ROLE_TYPE_ID_CNTCT Number(12,0) DECIMAL(12) NOT NULL Stores ROLE_TYPE_ID for the contact
    11 ROLE_TYPE_ID_CUST Number(12,0) DECIMAL(12) NOT NULL Stores ROLE_TYPE_ID for the customer
    12 PERSON_ID Character(15) VARCHAR2(15) NOT NULL Person ID

    Prompt Table: %EDITTABLE26

    13 RSLN_SEQ_NBR Number(8,0) INTEGER NOT NULL Resolution Sequence Number
    14 RC_VISIBILITY Character(4) VARCHAR2(4) NOT NULL Case Visibility, used for cases and case objects/attributes.
    A=All
    I=Internal

    Default Value: I

    15 MCF_EMAIL_ID Number(16,0) DECIMAL(16) NOT NULL Email Id
    16 CMF_ID Character(36) VARCHAR2(36) NOT NULL Correspondence ID
    17 EMAIL_ADDR Character(70) VARCHAR2(70) NOT NULL Email address to store the address of email.
    18 ROW_ADDED_DTTM DateTime(26) TIMESTAMP This is a datetime field for record creation.
    19 ROW_ADDED_OPRID Character(30) VARCHAR2(30) NOT NULL ID of user who added the row.
    20 ROW_LASTMANT_DTTM DateTime(26) TIMESTAMP The date and time that the row was last updated.
    21 ROW_LASTMANT_OPRID Character(30) VARCHAR2(30) NOT NULL ID of user who last modified the row.
    22 SYNCID Number(10,0) DECIMAL(10) NOT NULL The Synchronization ID field stores a value generated by the sync processor. The value is used to identify the type of object that the sync processor is about to handle.
    23 SYNCDTTM DateTime(26) TIMESTAMP Synchronization Last Update Date Time
    24 RC_DESCRLONG Long Character CLOB Long description used in CallCenter for Problem, Solution...