RC_CASE_WL_HST(SQL Table) |
Index Back |
|---|---|
Call Center Case WLThis is a Case WorkList History table used for Support |
| # | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
|---|---|---|---|---|
| 1 |  PSARCH_ID |
Character(8) | VARCHAR2(8) NOT NULL | Archive ID (see PSARCHTEMPLATE). |
| 2 | PSARCH_BATCHNUM |
Number(30,0) | DECIMAL(30) NOT NULL | Archive Batch Number |
| 3 | BUSPROCNAME |
Character(30) | VARCHAR2(30) NOT NULL | Business Process Name (see PSBUSPROCDEFN). |
| 4 | ACTIVITYNAME |
Character(30) | VARCHAR2(30) NOT NULL | Name of a Business Process Activity (see PSACTIVITYDEFN). |
| 5 | EVENTNAME |
Character(30) | VARCHAR2(30) NOT NULL | Defines a routing event for PS Workflow |
| 6 | WORKLISTNAME |
Character(30) | VARCHAR2(30) NOT NULL | Worklist Name |
| 7 | INSTANCEID |
Number(10,0) | DECIMAL(10) NOT NULL | For a given worklist the unique number of rows in PSWORKLIST |
| 8 | TRANSACTIONID |
Number(10,0) | DECIMAL(10) NOT NULL | Transaction Identifier |
| 9 | CASE_ID |
Number(15,0) | DECIMAL(15) NOT NULL | Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table. |
| 10 | BUSINESS_UNIT |
Character(5) | VARCHAR2(5) NOT NULL | Business Unit |
| 11 | DISP_TMPL_ID | Character(30) | VARCHAR2(30) NOT NULL | Template identifier to define the display template. |
| 12 | DISP_TMPL_FAM_CD | Character(30) | VARCHAR2(30) NOT NULL | Display Template Family Code |
| 13 | WORKLIST_DESCR | Character(50) | VARCHAR2(50) NOT NULL | Description |
| 14 | WF_PURPOSE | Character(4) | VARCHAR2(4) NOT NULL |
Purpose of the Notification
0=FYI APPR=Approval Required ASSN=Assignment ESCA=Escalation FOLL=Follow-Up Requested HOLD=Hold Notification SLA=SLA Warning SLAX=SLA Exception STAT=Status Change TASG=Task Assignment UPD=Update Notification |