RC_CASE_WO

(SQL Table)
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Work Orders

This table is used by application messaging to create Work Orders from Cases.

# PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description
1 BUSINESS_UNIT Character(5) VARCHAR2(5) NOT NULL Business Unit
2 CASE_ID Number(15,0) DECIMAL(15) NOT NULL Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table.
3 SEQ_NUM Number(3,0) SMALLINT NOT NULL Sequence
4 TREE_NODE Character(20) VARCHAR2(20) NOT NULL Node name

Prompt Table: RC_PRB_LVL_VW

5 SETID Character(5) VARCHAR2(5) NOT NULL This field is used to store the value of SetID on various setup tables.
6 LOCATION_SETID Character(5) VARCHAR2(5) NOT NULL This field contains the location setid for an asset in work management.
7 WR_LOCATION Character(15) VARCHAR2(15) NOT NULL This field contains the Service Center for a work order in Work Management.
8 BUSINESS_UNIT_WO Character(5) VARCHAR2(5) NOT NULL This field contains the Work Order Business Unit from Work Order Management.
9 WO_SOURCE_CD Character(4) VARCHAR2(4) NOT NULL Work Order request Source Code.
1=Third Party
2=CRM HelpDesk
3=Work Order
4=Work Request
5=Preventive Maintenance
6=Projects Costing
7=Work Order Request
10 WO_ID Character(10) VARCHAR2(10) NOT NULL This field contains the Work Order ID for the work order in FMS.
11 STATUS_CD Character(4) VARCHAR2(4) NOT NULL This field contains the status code for a work order in FMS.
12 WO_TASK_ID Number(5,0) INTEGER NOT NULL This field stores the task id key field for level one of the work order.
13 BUSINESS_UNIT_AM Character(5) VARCHAR2(5) NOT NULL This field contains the Business Unit value for Asset Management
14 ASSET_ID Character(12) VARCHAR2(12) NOT NULL Asset Identifier used in Contracts Integration
15 LOCATION Character(15) VARCHAR2(15) NOT NULL This field stores the Location Code.
16 DATE_NEEDED Date(10) DATE This field stores the date needed for a work order created in FMS.
17 DESCR254 Character(254) VARCHAR2(254) NOT NULL Description of length 254
18 DESCR254_1 Character(254) VARCHAR2(254) NOT NULL Description of length 254
19 SHOP_ID Character(10) VARCHAR2(10) NOT NULL This field contains the Shop ID to identify the service location for a work order in FMS.

Prompt Table: WM_PROB_SHOP_VW
Set Control Field: BUSINESS_UNIT

20 PRIORITY_CD Character(3) VARCHAR2(3) NOT NULL This field contains the priority code for a work order in FMS.

Prompt Table: WM_PRIORITY

21 LANGUAGE_CD Character(3) VARCHAR2(3) NOT NULL Language Code
22 CONTACT_MTHD Character(1) VARCHAR2(1) NOT NULL This field stores the contact preference for a work order created in FMS.
1=E-mail
2=Phone
3=Do Not Contact
23 CONTACT_EMPLID Character(11) VARCHAR2(11) NOT NULL This field stores the employee id of the contact on the work order created in FMS.
24 CONTACT_DETAIL Character(80) VARCHAR2(80) NOT NULL Contact Details - Used in Case
25 RQST_FOR_MTHD Character(1) VARCHAR2(1) NOT NULL Requested for contact method
1=E-mail
2=Phone
3=Do Not Contact
26 RQST_FOR_EMPLID Character(11) VARCHAR2(11) NOT NULL Requested for employee ID
27 RQST_FOR_DETAIL Character(70) VARCHAR2(70) NOT NULL Requested for detail
28 EVENT_CD Character(2) VARCHAR2(2) NOT NULL This field stores the work order event code for the key event application message coming from FMS.
00=None
01=Work Order Status
02=Request
03=Reply
04=Work Order Description Change
05=Work Order Reviewed
06=Send To Requester
07=Send To Scheduler
08=Task Reviewed
09=Send E-mail To Scheduler
10=Other
29 ERROR_FLAG Character(1) VARCHAR2(1) NOT NULL Error Flag
30 ROW_ADDED_DTTM DateTime(26) TIMESTAMP This is a datetime field for record creation.
31 ROW_ADDED_OPRID Character(30) VARCHAR2(30) NOT NULL ID of user who added the row.
32 ROW_LASTMANT_DTTM DateTime(26) TIMESTAMP The date and time that the row was last updated.
33 ROW_LASTMANT_OPRID Character(30) VARCHAR2(30) NOT NULL ID of user who last modified the row.
34 SYNCID Number(10,0) DECIMAL(10) NOT NULL The Synchronization ID field stores a value generated by the sync processor. The value is used to identify the type of object that the sync processor is about to handle.
35 SYNCDTTM DateTime(26) TIMESTAMP Synchronization Last Update Date Time
36 DESCRLONG Long Character CLOB Long Description