RC_CASEINFO_VW1

(SQL View)
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Call Center View for Reports

Call Center View used in Reports

SELECT A.BUSINESS_UNIT , A.CASE_ID , D.DESCR , C.BO_NAME , E.RC_LAST_NAME , E.RC_FIRST_NAME , E.NAME FROM PS_RC_CASE A , PS_RF_PROD_ITEM_VW D ,PS_RC_ASSIGN_VW E , PS_BO_NAME C WHERE A.PRODUCT_ID = D.PRODUCT_ID AND A.ASSIGNED_TO = E.ASSIGNED_TO(+) AND A.BO_ID_CONTACT = C.BO_ID AND C.PRIMARY_IND = 'Y' AND D.SETID=( SELECT B.SETID FROM PS_SET_CNTRL_REC B WHERE B.SETCNTRLVALUE = A.BUSINESS_UNIT AND B.RECNAME = 'PROD_ITEM')

# PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description
1 BUSINESS_UNIT Character(5) VARCHAR2(5) NOT NULL Business Unit
2 CASE_ID Number(15,0) DECIMAL(15) NOT NULL Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table.
3 DESCR Character(30) VARCHAR2(30) NOT NULL Description
4 NAME Character(50) VARCHAR2(50) NOT NULL Name
5 RC_LAST_NAME Character(30) VARCHAR2(30) NOT NULL RC_LAST_NAME
6 RC_FIRST_NAME Character(30) VARCHAR2(30) NOT NULL First Name
7 NAME_ASSIGNED_TO Character(80) VARCHAR2(80) NOT NULL The name of the assigned agent.