RC_CASEINFO_VW6(SQL View) |
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|---|---|
Call Center View for ReportsCall Center View used in Reports |
| SELECT A1.BUSINESS_UNIT , A1.CASE_ID , C.BO_NAME , E.RC_LAST_NAME , E.RC_FIRST_NAME , E.NAME FROM PS_RC_CASE A1 , PS_RC_CASE A2 , PS_RC_ASSIGN_VW E , PS_BO_NAME C WHERE A1.BUSINESS_UNIT = A2.BUSINESS_UNIT AND A1.CASE_ID = A2.CASE_ID AND A1.ASSIGNED_TO = E.ASSIGNED_TO(+) AND A2.BO_ID_CONTACT = C.BO_ID(+) AND C.PRIMARY_IND (+) = 'Y' |
| # | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
|---|---|---|---|---|
| 1 | BUSINESS_UNIT | Character(5) | VARCHAR2(5) NOT NULL | Business Unit |
| 2 | CASE_ID | Number(15,0) | DECIMAL(15) NOT NULL | Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table. |
| 3 | NAME | Character(50) | VARCHAR2(50) NOT NULL | Name |
| 4 | RC_LAST_NAME | Character(30) | VARCHAR2(30) NOT NULL | RC_LAST_NAME |
| 5 | RC_FIRST_NAME | Character(30) | VARCHAR2(30) NOT NULL | First Name |
| 6 | NAME_ASSIGNED_TO | Character(80) | VARCHAR2(80) NOT NULL | The name of the assigned agent. |