RC_CASENPRG_VW (SQL View)	Index Back
Services Operational Dashboard Services Operational Dashboards View for case has no priority

RC_CASENPRG_VW

(SQL View)

Services Operational Dashboard

Services Operational Dashboards View for case has no priority

SELECT A.BUSINESS_UNIT , A.CASE_ID , A.PROVIDER_GRP_ID , ' ' FROM PS_RC_CASE A WHERE A.PROVIDER_GRP_ID=' '

# PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description

1 BUSINESS_UNIT Character(5) VARCHAR2(5) NOT NULL Business Unit

2 CASE_ID Number(15,0) DECIMAL(15) NOT NULL Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table.

3 PROVIDER_GRP_ID Character(10) VARCHAR2(10) NOT NULL Identification number for the provider group.

4 RC_MANAGER Character(15) VARCHAR2(15) NOT NULL Call Center Manager. Used in call center business unit setup.

#	PeopleSoft Field Name	PeopleSoft Field Type	Database Column Type	Description
1	BUSINESS_UNIT	Character(5)	VARCHAR2(5) NOT NULL	Business Unit
2	CASE_ID	Number(15,0)	DECIMAL(15) NOT NULL	Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table.
3	PROVIDER_GRP_ID	Character(10)	VARCHAR2(10) NOT NULL	Identification number for the provider group.
4	RC_MANAGER	Character(15)	VARCHAR2(15) NOT NULL	Call Center Manager. Used in call center business unit setup.