RC_CASEWPRIO_VW

(SQL View)
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View for cases with priority

View for cases keyed by business unit, case id and priority to show the short description.

SELECT A.BUSINESS_UNIT , A.CASE_ID ,A.RC_PRIORITY ,B.RC_SHORT_DESCR FROM PS_RC_CASE A , PS_RC_PRIORITY_TBL B WHERE A.RC_PRIORITY=B.RC_PRIORITY AND B.SETID=( SELECT C.SETID FROM PS_SET_CNTRL_REC C WHERE C.SETCNTRLVALUE = A.BUSINESS_UNIT AND C.RECNAME = 'RC_PRIORITY_TBL')

  • Related Language Record: RC_CASEWPRIO_LN
  • # PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description
    1 BUSINESS_UNIT Character(5) VARCHAR2(5) NOT NULL Business Unit
    2 CASE_ID Number(15,0) DECIMAL(15) NOT NULL Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table.
    3 RC_PRIORITY Character(5) VARCHAR2(5) NOT NULL Case Priority
    4 RC_SHORT_DESCR Character(20) VARCHAR2(20) NOT NULL Short Description. Used on may CallCenter set-up tables