RC_CASEWPRIO_VW(SQL View) |
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View for cases with priorityView for cases keyed by business unit, case id and priority to show the short description. |
SELECT A.BUSINESS_UNIT , A.CASE_ID ,A.RC_PRIORITY ,B.RC_SHORT_DESCR FROM PS_RC_CASE A , PS_RC_PRIORITY_TBL B WHERE A.RC_PRIORITY=B.RC_PRIORITY AND B.SETID=( SELECT C.SETID FROM PS_SET_CNTRL_REC C WHERE C.SETCNTRLVALUE = A.BUSINESS_UNIT AND C.RECNAME = 'RC_PRIORITY_TBL') |
# | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
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1 | BUSINESS_UNIT | Character(5) | VARCHAR2(5) NOT NULL | Business Unit |
2 | CASE_ID | Number(15,0) | DECIMAL(15) NOT NULL | Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table. |
3 | RC_PRIORITY | Character(5) | VARCHAR2(5) NOT NULL | Case Priority |
4 | RC_SHORT_DESCR | Character(20) | VARCHAR2(20) NOT NULL | Short Description. Used on may CallCenter set-up tables |