RC_COME_PGHD_VW (SQL View)	Index Back
BU Default CM PG Default Provider group for the contact me button in Help Desk

RC_COME_PGHD_VW

(SQL View)

BU Default CM PG

Default Provider group for the contact me button in Help Desk

SELECT B.CASE_ID , A.CONTACT_ME_PG FROM PS_BUS_UNIT_RC_DEF A , PS_RC_CASE B WHERE B.BUSINESS_UNIT = A.BUSINESS_UNIT AND B.MARKET = A.MARKET AND A.PNLGRPNAME = 'RC_CASE_HD_SS'

# PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description

1 CASE_ID Number(15,0) DECIMAL(15) NOT NULL Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table.

2 CONTACT_ME_PG Character(10) VARCHAR2(10) NOT NULL Provider group that will get notification when a customer clicks the contact me button on the manage case page in self-service. This provider group wil only be notified if there is no provider group or agent assigned to the case.

#	PeopleSoft Field Name	PeopleSoft Field Type	Database Column Type	Description
1	CASE_ID	Number(15,0)	DECIMAL(15) NOT NULL	Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table.
2	CONTACT_ME_PG	Character(10)	VARCHAR2(10) NOT NULL	Provider group that will get notification when a customer clicks the contact me button on the manage case page in self-service. This provider group wil only be notified if there is no provider group or agent assigned to the case.