RC_CTD_CAT_F_VW (SQL View)	Index Back
Active Case Categories Only shows the Active Categories for Call Center.

RC_CTD_CAT_F_VW

(SQL View)

Active Case Categories

Only shows the Active Categories for Call Center.

SELECT DISTINCT A.SETID ,A.RC_CATEGORY ,RC_SS_IND ,RC_SHORT_DESCR ,RC_DESCR_SS ,LONG_DESC FROM PS_RC_CATEGORY_TBL A , PS_RC_CTD B WHERE A.SETID = B.SETID AND A.RC_CATEGORY = B.RC_CATEGORY AND B.START_DT <= %CurrentDateIn AND B.END_DT IS NULL

Related Language Record: RC_CTD_CAT_FVWL

Parent Record Of RC_CTD_TYP_F_VW

# PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description

1 SETID Character(5) VARCHAR2(5) NOT NULL This field is used to store the value of SetID on various setup tables.
Default Value: OPR_DEF_TBL_RB.SETID

2 RC_CATEGORY Character(5) VARCHAR2(5) NOT NULL CallCenter Category. Used in HD.

3 RC_SS_IND Character(1) VARCHAR2(1) NOT NULL Defines if this is a self service transaction or not.
Default Value: Y

4 RC_SHORT_DESCR Character(20) VARCHAR2(20) NOT NULL Short Description. Used on may CallCenter set-up tables

5 RC_DESCR_SS Character(30) VARCHAR2(30) NOT NULL Description to be shown on Self-Service Pages

6 LONG_DESC Character(50) VARCHAR2(50) NOT NULL Long Description field.

#	PeopleSoft Field Name	PeopleSoft Field Type	Database Column Type	Description
1	SETID	Character(5)	VARCHAR2(5) NOT NULL	This field is used to store the value of SetID on various setup tables. Default Value: OPR_DEF_TBL_RB.SETID
2	RC_CATEGORY	Character(5)	VARCHAR2(5) NOT NULL	CallCenter Category. Used in HD.
3	RC_SS_IND	Character(1)	VARCHAR2(1) NOT NULL	Defines if this is a self service transaction or not. Default Value: Y
4	RC_SHORT_DESCR	Character(20)	VARCHAR2(20) NOT NULL	Short Description. Used on may CallCenter set-up tables
5	RC_DESCR_SS	Character(30)	VARCHAR2(30) NOT NULL	Description to be shown on Self-Service Pages
6	LONG_DESC	Character(50)	VARCHAR2(50) NOT NULL	Long Description field.