RC_DEFINED_SRCH

(SQL Table)
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Predefined Case Search Critera

Used in Self-Service Help Desk and Support. This is system data.

  • Related Language Record: RC_DEFINED_LNG
  • # PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description
    1 RC_PREDEFN_ID Character(10) VARCHAR2(10) NOT NULL Pre-defined search definition to be used for the configurable component. (applicable for call center self-service case components)
    2 ROLE_TYPE_ID_CUST Number(12,0) DECIMAL(12) NOT NULL Stores ROLE_TYPE_ID for the customer

    Prompt Table: BO_ROLE_TYPE

    3 RC_DEFINED_SRCH Character(5) VARCHAR2(5) NOT NULL Predefined Search - Used in the Self-Service Search for Help Desk and Support. This is system data.
    4 DESCR50 Character(50) VARCHAR2(50) NOT NULL Description of length 50
    5 ENABLE_FLG Character(1) VARCHAR2(1) NOT NULL Enabled field.

    Y/N Table Edit

    Default Value: N

    6 DEFAULT_FLG Character(1) VARCHAR2(1) NOT NULL Default Flag

    Y/N Table Edit

    Default Value: N