RC_HD_CASE_VW (SQL View)	Index Back
Help Desk Case View Help Desk Case View

RC_HD_CASE_VW

(SQL View)

Help Desk Case View

SELECT A.CASE_ID , A.CASE_CONTACT , A.BUSINESS_UNIT , A.RC_SUMMARY FROM PS_RC_CASE A WHERE RC_VERTICAL = 'HD'

# PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description

1 CASE_ID Number(15,0) DECIMAL(15) NOT NULL Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table.

2 PERSON_ID Character(15) VARCHAR2(15) NOT NULL Person ID

3 BUSINESS_UNIT Character(5) VARCHAR2(5) NOT NULL Business Unit
Prompt Table: SP_BURCSS_NONVW

4 RC_SUMMARY Character(80) VARCHAR2(80) NOT NULL Typically a summary of a long field.

#	PeopleSoft Field Name	PeopleSoft Field Type	Database Column Type	Description
1	CASE_ID	Number(15,0)	DECIMAL(15) NOT NULL	Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table.
2	PERSON_ID	Character(15)	VARCHAR2(15) NOT NULL	Person ID
3	BUSINESS_UNIT	Character(5)	VARCHAR2(5) NOT NULL	Business Unit Prompt Table: SP_BURCSS_NONVW
4	RC_SUMMARY	Character(80)	VARCHAR2(80) NOT NULL	Typically a summary of a long field.