RC_LINK_TBL

(SQL Table)
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Define Links for a Case

Define the links to be shown on a case

  • Related Language Record: RC_LINK_TBL_LAN

    • # PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description
    1 LINK_CATEGORY Character(5) VARCHAR2(5) NOT NULL This identifies the category that the link will be displayed under
    2 LINK_VERSION Character(4) VARCHAR2(4) NOT NULL Version of Human Resource Management System application.
    12.1=EBS 12.1
    8.0=8.0 SP1
    8.3=8.3
    8.8=8.8
    8.9=8.9
    9.0=9.0
    9.1=9.1
    9.2=9.2
    OTH=Other

    Default Value: RC_LINK_CAT_TBL.LINK_VERSION

    3 RC_LINK Character(5) VARCHAR2(5) NOT NULL Case Source How this case origianated
    4 LINK_DEFN_NAME Character(30) VARCHAR2(30) NOT NULL Short Description. Used on may CallCenter set-up tables
    5 LONG_DESC Character(50) VARCHAR2(50) NOT NULL Long Description field.
    6 PORTAL_NAME Character(30) VARCHAR2(30) NOT NULL Portal Name (see PSPRDMDEFN).

    Prompt Table: PORTAL_NAME_VW

    7 PORTAL_OBJNAME Character(30) VARCHAR2(30) NOT NULL Portal Object Name

    Prompt Table: RC_CREF_VW

    8 PAGE_NAME Character(18) VARCHAR2(18) NOT NULL Page Name
    9 PNLGRP_ACTION Character(4) VARCHAR2(4) NOT NULL Actions to open a component
    ADD=Add
    COR=Correction
    L=Update/Display All
    UPD=Update/Display
    10 USAGE_COUNT Number(8,0) INTEGER NOT NULL Counter of how often this row was selected in a Search Results page and marked as 'Used'. Usage Count is incremented by the USAGE_INCREMENT amount on the Search Setup Parameters page each time the row is 'Used'.
    11 DEFAULT_FLG Character(1) VARCHAR2(1) NOT NULL Default Flag

    Y/N Table Edit

    Default Value: N

    12 SOLVABLE_FLG Character(1) VARCHAR2(1) NOT NULL Solvable Flag indicates if the associated Action can resolve a case.

    Y/N Table Edit

    Default Value: N

    13 OPEN_NEW_PAGE Character(1) VARCHAR2(1) NOT NULL Y/N flag indicating whether to open a new page/window

    Y/N Table Edit

    Default Value: N

    14 INTERNAL_TRANSFER Character(1) VARCHAR2(1) NOT NULL Internal transfer checkbox used in Action Link definition

    Y/N Table Edit

    Default Value: N

    15 SETID_ENABLED Character(1) VARCHAR2(1) NOT NULL New field for fixing the security for BO Search

    Y/N Table Edit

    Default Value: N

    16 LINK_MODE Character(1) VARCHAR2(1) NOT NULL Specifies the transfer mode for the Action link. It can be either "Portal CREF" or "PeopleCode"
    C=Portal CREF
    P=PeopleCode
    17 APPCLASSID Character(30) VARCHAR2(30) NOT NULL Application Class ID

    Prompt Table: RBC_APPCLASS_VW

    18 APPCLASS_PATH Character(254) VARCHAR2(254) NOT NULL Application Class Full Path

    Prompt Table: RBC_APPRTPATH_V

    19 FUNCTION_NAME Character(30) VARCHAR2(30) NOT NULL Function Name
    20 STATUS Character(1) VARCHAR2(1) NOT NULL Status Indicator
    A=Active
    I=Inactive

    Default Value: I

    21 RB_TRANSACTION_ID Character(25) VARCHAR2(25) NOT NULL Transaction ID

    Prompt Table: RB_TXN_DEFN

    22 MARKET Character(3) VARCHAR2(3) NOT NULL Market

    Prompt Table: RB_TD_TXNMKT_VW

    23 STATUS_MODE Character(1) VARCHAR2(1) NOT NULL Field for capturing the retrieval mechanism of Status of a related object
    P=PeopleCode
    S=Static Value
    24 APPCLASSID_EXT Character(30) VARCHAR2(30) NOT NULL Application Class ID
    25 APPCLASS_PATH_EXT Character(167) VARCHAR2(167) NOT NULL Application Class Full Path
    26 FUNCTION_NAME_EXT Character(30) VARCHAR2(30) NOT NULL Method Name extension used by Action framework of Call Center.
    27 STATIC_STATUS Character(4) VARCHAR2(4) NOT NULL Statis Status value for the related object
    COMP=Completed
    EMAI=Sent Email
    INPR=In Progress
    PERF=Performed
    28 RC_DESCR_SS Character(30) VARCHAR2(30) NOT NULL Description to be shown on Self-Service Pages
    29 RC_SS_IND Character(1) VARCHAR2(1) NOT NULL Defines if this is a self service transaction or not.
    30 RC_MAINT_OWNER Character(1) VARCHAR2(1) NOT NULL Call center Maintenance Owner
    0=PeopleSoft
    1=PeopleSoft / Customer Modified
    2=Customer

    Default Value: 2

    31 SYSD_APPLICATION01 Character(1) VARCHAR2(1) NOT NULL PS CRM Core
    N=No
    S=Sample Data
    Y=Yes

    Y/N Table Edit

    Default Value: N

    32 SYSD_APPLICATION02 Character(1) VARCHAR2(1) NOT NULL Financial Services
    N=No
    S=Sample Data
    Y=Yes

    Y/N Table Edit

    Default Value: N

    33 SYSD_APPLICATION03 Character(1) VARCHAR2(1) NOT NULL Telecommunications
    N=No
    S=Sample Data
    Y=Yes

    Y/N Table Edit

    Default Value: N

    34 SYSD_APPLICATION04 Character(1) VARCHAR2(1) NOT NULL Government
    N=No
    S=Sample Data
    Y=Yes

    Y/N Table Edit

    Default Value: N

    35 SYSD_APPLICATION05 Character(1) VARCHAR2(1) NOT NULL Energy
    N=No
    S=Sample Data
    Y=Yes

    Y/N Table Edit

    Default Value: N

    36 SYSD_APPLICATION06 Character(1) VARCHAR2(1) NOT NULL Insurance
    N=No
    S=Sample Data
    Y=Yes

    Y/N Table Edit

    Default Value: N

    37 SYSD_APPLICATION07 Character(1) VARCHAR2(1) NOT NULL High Technology
    N=No
    S=Sample Data
    Y=Yes

    Y/N Table Edit

    Default Value: N

    38 SYSD_APPLICATION08 Character(1) VARCHAR2(1) NOT NULL HR HelpDesk
    N=No
    S=Sample Data
    Y=Yes

    Y/N Table Edit

    Default Value: N

    39 SYSD_APPLICATION09 Character(1) VARCHAR2(1) NOT NULL System Data Field for Application 9. Application 9 is used for Wealth Management.
    N=No
    S=Sample Data
    Y=Yes

    Y/N Table Edit

    Default Value: N

    40 SYSD_APPLICATION10 Character(1) VARCHAR2(1) NOT NULL Used in Application 10
    N=No
    S=Sample Data
    Y=Yes

    Y/N Table Edit

    Default Value: N

    41 ROW_ADDED_DTTM DateTime(26) TIMESTAMP This is a datetime field for record creation.
    42 ROW_ADDED_OPRID Character(30) VARCHAR2(30) NOT NULL ID of user who added the row.
    43 ROW_LASTMANT_DTTM DateTime(26) TIMESTAMP The date and time that the row was last updated.
    44 ROW_LASTMANT_OPRID Character(30) VARCHAR2(30) NOT NULL ID of user who last modified the row.
    45 SYNCID Number(10,0) DECIMAL(10) NOT NULL The Synchronization ID field stores a value generated by the sync processor. The value is used to identify the type of object that the sync processor is about to handle.
    46 SYNCDTTM DateTime(26) TIMESTAMP Synchronization Last Update Date Time