RC_MGRSLA_VW (SQL View)	Index Back
Manager SLA A view of case details for all of the provider groups belonging to a manager.

RC_MGRSLA_VW

(SQL View)

Manager SLA

A view of case details for all of the provider groups belonging to a manager.

SELECT A.BUSINESS_UNIT , B.RC_MANAGER , A.PROVIDER_GRP_ID , A.CASE_ID , A.RC_SUMMARY , A.RC_STATUS , A.RC_PRIORITY , A.RC_RED_DTTM , A.RC_YELLOW_DTTM FROM PS_RC_CASE A , PS_RF_PROVIDER_GRP B WHERE %CurrentDateTimeIn > A.RC_YELLOW_DTTM AND A.PROVIDER_GRP_ID = B.PROVIDER_GRP_ID AND B.SETID = ( SELECT C.SETID FROM PS_SET_CNTRL_REC C WHERE C.SETCNTRLVALUE = A.BUSINESS_UNIT AND C.RECNAME = 'RF_PROVIDER_GRP')

# PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description

1 BUSINESS_UNIT Character(5) VARCHAR2(5) NOT NULL Business Unit
Prompt Table: SP_BU_FS_NONVW

2 RC_MANAGER Character(15) VARCHAR2(15) NOT NULL Call Center Manager. Used in call center business unit setup.

3 PROVIDER_GRP_ID Character(10) VARCHAR2(10) NOT NULL Identification number for the provider group.
Prompt Table: RF_PROVIDER_GRP

4 CASE_ID Number(15,0) DECIMAL(15) NOT NULL Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table.

5 RC_SUMMARY Character(80) VARCHAR2(80) NOT NULL Typically a summary of a long field.

6 RC_STATUS Character(5) VARCHAR2(5) NOT NULL Case Status
Prompt Table: RC_STATUS_TBL

7 RC_PRIORITY Character(5) VARCHAR2(5) NOT NULL Case Priority
Prompt Table: RC_PRIORITY_TBL

8 RC_RED_DTTM DateTime(26) TIMESTAMP The date time that this case will turn Red if it has not yet been resolved.

9 RC_YELLOW_DTTM DateTime(26) TIMESTAMP The date time that this case will turn yellow if it has not yet been resolved.

#	PeopleSoft Field Name	PeopleSoft Field Type	Database Column Type	Description
1	BUSINESS_UNIT	Character(5)	VARCHAR2(5) NOT NULL	Business Unit Prompt Table: SP_BU_FS_NONVW
2	RC_MANAGER	Character(15)	VARCHAR2(15) NOT NULL	Call Center Manager. Used in call center business unit setup.
3	PROVIDER_GRP_ID	Character(10)	VARCHAR2(10) NOT NULL	Identification number for the provider group. Prompt Table: RF_PROVIDER_GRP
4	CASE_ID	Number(15,0)	DECIMAL(15) NOT NULL	Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table.
5	RC_SUMMARY	Character(80)	VARCHAR2(80) NOT NULL	Typically a summary of a long field.
6	RC_STATUS	Character(5)	VARCHAR2(5) NOT NULL	Case Status Prompt Table: RC_STATUS_TBL
7	RC_PRIORITY	Character(5)	VARCHAR2(5) NOT NULL	Case Priority Prompt Table: RC_PRIORITY_TBL
8	RC_RED_DTTM	DateTime(26)	TIMESTAMP	The date time that this case will turn Red if it has not yet been resolved.
9	RC_YELLOW_DTTM	DateTime(26)	TIMESTAMP	The date time that this case will turn yellow if it has not yet been resolved.