BUSINESS_UNITASSIGNED_TORC_MYSLA_VW(SQL View) |
Index Back |
|---|---|
Agent SLANumber of Cases in red, yellow or green status for an agent by priority. |
| SELECT BUSINESS_UNIT , ASSIGNED_TO , SLA_COLOR , RC_CASE_COUNT , RC_PRIORITY ,RC_SHORT_DESCR ,' ' , DISP_TMPL_FAM_CD FROM PS_RC_MYSLAGRN_VW UNION SELECT BUSINESS_UNIT , ASSIGNED_TO , SLA_COLOR , RC_CASE_COUNT , RC_PRIORITY ,RC_SHORT_DESCR ,' ' , DISP_TMPL_FAM_CD FROM PS_RC_MYSLAYELL_VW UNION SELECT BUSINESS_UNIT , ASSIGNED_TO , SLA_COLOR , RC_CASE_COUNT , RC_PRIORITY ,RC_SHORT_DESCR ,' ' , DISP_TMPL_FAM_CD FROM PS_RC_MYSLARED_VW UNION SELECT BUSINESS_UNIT , ASSIGNED_TO , SLA_COLOR , RC_CASE_COUNT , RC_PRIORITY ,RC_SHORT_DESCR ,' ' , DISP_TMPL_FAM_CD FROM PS_RC_MYSLANPGRN_V UNION SELECT BUSINESS_UNIT , ASSIGNED_TO , SLA_COLOR , RC_CASE_COUNT , RC_PRIORITY ,RC_SHORT_DESCR ,' ' , DISP_TMPL_FAM_CD FROM PS_RC_MYSLANPYEL_V UNION SELECT BUSINESS_UNIT , ASSIGNED_TO , SLA_COLOR , RC_CASE_COUNT , RC_PRIORITY ,RC_SHORT_DESCR ,' ' , DISP_TMPL_FAM_CD FROM PS_RC_MYSLANPRED_V |
| # | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
|---|---|---|---|---|
| 1 | BUSINESS_UNIT |
Character(5) | VARCHAR2(5) NOT NULL | Business Unit |
| 2 | ASSIGNED_TO |
Character(15) | VARCHAR2(15) NOT NULL | This is a field to store assignment information. |
| 3 | SLA_COLOR | Character(6) | VARCHAR2(6) NOT NULL | SLA Color - can be red, green or yellow depending on how close the case is to missing the required restore time goal per the service level agreement. |
| 4 | RC_CASE_COUNT | Number(7,0) | INTEGER NOT NULL | Case Count |
| 5 | RC_PRIORITY | Character(5) | VARCHAR2(5) NOT NULL | Case Priority |
| 6 | RC_SHORT_DESCR | Character(20) | VARCHAR2(20) NOT NULL | Short Description. Used on may CallCenter set-up tables |
| 7 | DATAHINTS | Character(100) | VARCHAR2(100) NOT NULL | Chart Data Hints |
| 8 | DISP_TMPL_FAM_CD | Character(30) | VARCHAR2(30) NOT NULL | Display Template Family Code |