BUSINESS_UNITASSIGNED_TOLANGUAGE_CDRC_MYSLAGRNS_LN(SQL View) |
Index Back |
|---|---|
My SLA by StatusNumber of green cases assigned to an agent grouped by status. |
| SELECT A.BUSINESS_UNIT , A.ASSIGNED_TO ,B.LANGUAGE_CD , A.RC_STATUS , B.RC_SHORT_DESCR FROM PS_RC_MYCASE_VW A , PS_RC_STATUS_LNG B , PS_RC_STATUS_TBL C WHERE A.RC_YELLOW_DTTM > %CurrentDateTimeIn AND A.RC_STATUS=B.RC_STATUS AND B.RC_STATUS=C.RC_STATUS AND C.SETID=B.SETID AND C.SETID = ( SELECT D.SETID FROM PS_SET_CNTRL_REC D WHERE D.SETCNTRLVALUE = A.BUSINESS_UNIT AND D.RECNAME = 'RC_STATUS_TBL') |
| # | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
|---|---|---|---|---|
| 1 | BUSINESS_UNIT |
Character(5) | VARCHAR2(5) NOT NULL | Business Unit |
| 2 | ASSIGNED_TO |
Character(15) | VARCHAR2(15) NOT NULL | This is a field to store assignment information. |
| 3 | LANGUAGE_CD |
Character(3) | VARCHAR2(3) NOT NULL | Language Code |
| 4 | RC_STATUS | Character(5) | VARCHAR2(5) NOT NULL | Case Status |
| 5 | RC_SHORT_DESCR | Character(20) | VARCHAR2(20) NOT NULL | Short Description. Used on may CallCenter set-up tables |