BUSINESS_UNITASSIGNED_TORC_MYSLANYEL_V1(SQL View) |
Index Back |
|---|---|
Yellow SLANumber of Cases in yellow SLA status for an agent by priority. |
| SELECT BUSINESS_UNIT , ASSIGNED_TO , 'Yellow' , CASE_ID ,RC_REST_DTTM , 'NONE' ,RC_STATUS ,DISP_TMPL_FAM_CD FROM PS_RC_MYCASE_VW WHERE RC_YELLOW_DTTM <= %CurrentDateTimeIn AND RC_RED_DTTM > %CurrentDateTimeIn AND RC_PRIORITY=' ' |
| # | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
|---|---|---|---|---|
| 1 | BUSINESS_UNIT |
Character(5) | VARCHAR2(5) NOT NULL | Business Unit |
| 2 | ASSIGNED_TO |
Character(15) | VARCHAR2(15) NOT NULL | This is a field to store assignment information. |
| 3 | SLA_COLOR | Character(6) | VARCHAR2(6) NOT NULL | SLA Color - can be red, green or yellow depending on how close the case is to missing the required restore time goal per the service level agreement. |
| 4 | CASE_ID | Number(15,0) | DECIMAL(15) NOT NULL | Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table. |
| 5 | RC_REST_DTTM | DateTime(26) | TIMESTAMP | Entitled restore date time. Used for SLA. |
| 6 | RC_PRIORITY | Character(5) | VARCHAR2(5) NOT NULL | Case Priority |
| 7 | RC_STATUS | Character(5) | VARCHAR2(5) NOT NULL | Case Status |
| 8 | DISP_TMPL_FAM_CD | Character(30) | VARCHAR2(30) NOT NULL | Display Template Family Code |