PROCESS_INSTANCEA=All
R=Date Range Specified
Default Value: A
RC_REL_SOL_AET(SQL Table) |
Index Back |
|---|---|
Solution Usage State RecordThis state record is used in the Update Solution Usage Counts process. |
| # | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
|---|---|---|---|---|
| 1 | PROCESS_INSTANCE |
Number(10,0) | DECIMAL(10) NOT NULL | Process Instance |
| 2 | OPRID | Character(30) | VARCHAR2(30) NOT NULL | A user's ID (see PSOPRDEFN). |
| 3 | RUN_CNTL_ID | Character(30) | VARCHAR2(30) NOT NULL | Run Control ID |
| 4 | SOLUTION_USAGE_RNG | Character(1) | VARCHAR2(1) NOT NULL |
Solution Usage Range
A=All R=Date Range Specified Default Value: A |
| 5 | FROM_DATE | Date(10) | DATE | From Date |
| 6 | TO_DATE | Date(10) | DATE | To Date |
| 7 | BEGINDTTM | DateTime(26) | TIMESTAMP | Begin Date/Time |
| 8 | ENDDTTM | DateTime(26) | TIMESTAMP | End Date/Time |
| 9 | SETID | Character(5) | VARCHAR2(5) NOT NULL | This field is used to store the value of SetID on various setup tables. |
| 10 | SOLUTION_ID | Number(15,0) | DECIMAL(15) NOT NULL | Solution ID |
| 11 | PRODUCT_ID | Character(18) | VARCHAR2(18) NOT NULL | Product ID |
| 12 | RC_SOLVED_COUNT | Number(6,0) | INTEGER NOT NULL | Solved Count Field in Solution |
| 13 | ROW_ADDED_DTTM | DateTime(26) | TIMESTAMP | This is a datetime field for record creation. |
| 14 | ERROR_ID | Number(9,0) | DECIMAL(9) NOT NULL | Error ID |
| 15 | SOLN_CTD_LINK | Character(1) | VARCHAR2(1) NOT NULL | Solution Cat/Typ/Det Link |
| 16 | SOLUTION_CTD | Character(1) | VARCHAR2(1) NOT NULL | Update Solution Usage by C/T/D |
| 17 | RC_CATEGORY | Character(5) | VARCHAR2(5) NOT NULL | CallCenter Category. Used in HD. |
| 18 | RC_TYPE | Character(5) | VARCHAR2(5) NOT NULL | Specialty type. Used on HD case. |
| 19 | RC_DETAIL | Character(5) | VARCHAR2(5) NOT NULL | Detail field on HD Case. Used in Quick Code. |
| 20 | RB_SCORE | Signed Number(8,3) | DECIMAL(6,3) NOT NULL | Search Results Score |
| 21 | SOLUTION_SUMMARY | Character(80) | VARCHAR2(80) NOT NULL | Solution Summary |
| 22 | ROWS_TO_RETURN | Number(4,0) | SMALLINT NOT NULL | Rows to return |