RC_RSLN_SS_VW (SQL View)	Index Back
Resolution View that is used to show some fields from call center Resolution table.

RC_RSLN_SS_VW

(SQL View)

Resolution

View that is used to show some fields from call center Resolution table.

SELECT CASE_ID , BUSINESS_UNIT , RSLN_SEQ_NBR , SOLUTION_ID , RSLN_SUMMARY , RSLN_STATE , SOURCE_CASE_ID , SOURCE_RSLN_SEQNBR , NEW_SOLUTION_ID , USAGE_COUNT , LAST_USAGE_DTTM , RC_SOLVED_COUNT , RC_RSLN_SOURCE , %subrec(RB_AUDIT_SBR, PS_RC_RESOLUTION) , RSLN_NOTES FROM PS_RC_RESOLUTION

# PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description

1 CASE_ID Number(15,0) DECIMAL(15) NOT NULL Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table.

2 BUSINESS_UNIT Character(5) VARCHAR2(5) NOT NULL Business Unit

3 RSLN_SEQ_NBR Number(8,0) INTEGER NOT NULL Resolution Sequence Number

4 SOLUTION_ID Number(15,0) DECIMAL(15) NOT NULL Solution ID
Prompt Table: RC_SOLUTION_VW

5 RSLN_SUMMARY Character(80) VARCHAR2(80) NOT NULL Resolution Summary

6 RSLN_STATE Character(1) VARCHAR2(1) NOT NULL Resolution Status for Call Center application.
0=Viewed
1=Successful Resolution
2=Waiting on Customer
3=In Consideration
4=Failed Resolution
5=Withdrawn

7 SOURCE_CASE_ID Number(15,0) DECIMAL(15) NOT NULL Source Case ID - Case ID where the resolution was copied from.

8 SOURCE_RSLN_SEQNBR Number(5,0) INTEGER NOT NULL Source Resolution Sequence Number - Resolution Number of the Case/Resolution where the resolution was copied from.

9 NEW_SOLUTION_ID Number(15,0) DECIMAL(15) NOT NULL Superceding Solution ID

10 USAGE_COUNT Number(8,0) INTEGER NOT NULL Counter of how often this row was selected in a Search Results page and marked as 'Used'. Usage Count is incremented by the USAGE_INCREMENT amount on the Search Setup Parameters page each time the row is 'Used'.
Default Value: 0

11 LAST_USAGE_DTTM DateTime(26) TIMESTAMP Used to identify last time the record was marked 'Used' in a Search result

12 RC_SOLVED_COUNT Number(6,0) INTEGER NOT NULL Solved Count Field in Solution

13 RC_RSLN_SOURCE Character(1) VARCHAR2(1) NOT NULL Resolution Source
1=Solution ID
2=Frequently Used Solutions
3=Independent Text Solutions
4=Solution Advisor
5=Self Service
6=Cascade
7=Copy
8=Problem Solving Technique

14 ROW_ADDED_DTTM DateTime(26) TIMESTAMP This is a datetime field for record creation.

15 ROW_ADDED_OPRID Character(30) VARCHAR2(30) NOT NULL ID of user who added the row.

16 ROW_LASTMANT_DTTM DateTime(26) TIMESTAMP The date and time that the row was last updated.

17 ROW_LASTMANT_OPRID Character(30) VARCHAR2(30) NOT NULL ID of user who last modified the row.

18 SYNCID Number(10,0) DECIMAL(10) NOT NULL The Synchronization ID field stores a value generated by the sync processor. The value is used to identify the type of object that the sync processor is about to handle.

19 SYNCDTTM DateTime(26) TIMESTAMP Synchronization Last Update Date Time

20 RSLN_NOTES Long Character CLOB Resolution Notes

#	PeopleSoft Field Name	PeopleSoft Field Type	Database Column Type	Description
1	CASE_ID	Number(15,0)	DECIMAL(15) NOT NULL	Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table.
2	BUSINESS_UNIT	Character(5)	VARCHAR2(5) NOT NULL	Business Unit
3	RSLN_SEQ_NBR	Number(8,0)	INTEGER NOT NULL	Resolution Sequence Number
4	SOLUTION_ID	Number(15,0)	DECIMAL(15) NOT NULL	Solution ID Prompt Table: RC_SOLUTION_VW
5	RSLN_SUMMARY	Character(80)	VARCHAR2(80) NOT NULL	Resolution Summary
6	RSLN_STATE	Character(1)	VARCHAR2(1) NOT NULL	Resolution Status for Call Center application. 0=Viewed 1=Successful Resolution 2=Waiting on Customer 3=In Consideration 4=Failed Resolution 5=Withdrawn
7	SOURCE_CASE_ID	Number(15,0)	DECIMAL(15) NOT NULL	Source Case ID - Case ID where the resolution was copied from.
8	SOURCE_RSLN_SEQNBR	Number(5,0)	INTEGER NOT NULL	Source Resolution Sequence Number - Resolution Number of the Case/Resolution where the resolution was copied from.
9	NEW_SOLUTION_ID	Number(15,0)	DECIMAL(15) NOT NULL	Superceding Solution ID
10	USAGE_COUNT	Number(8,0)	INTEGER NOT NULL	Counter of how often this row was selected in a Search Results page and marked as 'Used'. Usage Count is incremented by the USAGE_INCREMENT amount on the Search Setup Parameters page each time the row is 'Used'. Default Value: 0
11	LAST_USAGE_DTTM	DateTime(26)	TIMESTAMP	Used to identify last time the record was marked 'Used' in a Search result
12	RC_SOLVED_COUNT	Number(6,0)	INTEGER NOT NULL	Solved Count Field in Solution
13	RC_RSLN_SOURCE	Character(1)	VARCHAR2(1) NOT NULL	Resolution Source 1=Solution ID 2=Frequently Used Solutions 3=Independent Text Solutions 4=Solution Advisor 5=Self Service 6=Cascade 7=Copy 8=Problem Solving Technique
14	ROW_ADDED_DTTM	DateTime(26)	TIMESTAMP	This is a datetime field for record creation.
15	ROW_ADDED_OPRID	Character(30)	VARCHAR2(30) NOT NULL	ID of user who added the row.
16	ROW_LASTMANT_DTTM	DateTime(26)	TIMESTAMP	The date and time that the row was last updated.
17	ROW_LASTMANT_OPRID	Character(30)	VARCHAR2(30) NOT NULL	ID of user who last modified the row.
18	SYNCID	Number(10,0)	DECIMAL(10) NOT NULL	The Synchronization ID field stores a value generated by the sync processor. The value is used to identify the type of object that the sync processor is about to handle.
19	SYNCDTTM	DateTime(26)	TIMESTAMP	Synchronization Last Update Date Time
20	RSLN_NOTES	Long Character	CLOB	Resolution Notes