RC_SA_TEST_CSVW

(SQL View)

SELECT BUSINESS_UNIT ,CASE_ID ,RC_VERTICAL ,RC_SUMMARY ,RC_DESCRLONG FROM PS_RC_CASE

# PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description

1 BUSINESS_UNIT Character(5) VARCHAR2(5) NOT NULL Business Unit
Prompt Table: SP_BU_RC_NONVW

2 CASE_ID Number(15,0) DECIMAL(15) NOT NULL Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table.

3 RC_VERTICAL Character(4) VARCHAR2(4) NOT NULL Specifies the CallCenter type. See translates for valid values.
HD=HelpDesk
SW=Support

4 RC_SUMMARY Character(80) VARCHAR2(80) NOT NULL Typically a summary of a long field.

5 RC_DESCRLONG Long Character CLOB Long description used in CallCenter for Problem, Solution...

#	PeopleSoft Field Name	PeopleSoft Field Type	Database Column Type	Description
1	BUSINESS_UNIT	Character(5)	VARCHAR2(5) NOT NULL	Business Unit Prompt Table: SP_BU_RC_NONVW
2	CASE_ID	Number(15,0)	DECIMAL(15) NOT NULL	Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table.
3	RC_VERTICAL	Character(4)	VARCHAR2(4) NOT NULL	Specifies the CallCenter type. See translates for valid values. HD=HelpDesk SW=Support
4	RC_SUMMARY	Character(80)	VARCHAR2(80) NOT NULL	Typically a summary of a long field.
5	RC_DESCRLONG	Long Character	CLOB	Long description used in CallCenter for Problem, Solution...