RC_SLA_LOG

(SQL Table)
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SLA Log

Service Level Agreement Log. Track agreement or warranty changes for a case.

# PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description
1 CASE_ID Number(15,0) DECIMAL(15) NOT NULL Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table.
2 BUSINESS_UNIT Character(5) VARCHAR2(5) NOT NULL Business Unit
3 SEQ_NUM Number(3,0) SMALLINT NOT NULL Sequence
4 AGREEMENT_CODE Character(30) VARCHAR2(30) NOT NULL This field represents the agreement code (name) for an agreement
5 AGR_RENEWAL_NUM Number(4,0) SMALLINT NOT NULL This field represents the agreement renewal number (agreements begin at a value of one and the number is incremented with every renewal)
6 AGREEMENT_LINE Character(10) VARCHAR2(10) NOT NULL This field records the value for the agreement line number
7 WARRANTY_NAME Character(40) VARCHAR2(40) NOT NULL This field is used to store the name of the warranty.
8 START_DTTM DateTime(26) TIMESTAMP NOT NULL start date time
9 CHANGE_OPRID Character(30) VARCHAR2(30) NOT NULL Changed by operator id. Used for agreement log.