BUSINESS_UNITBO_ID_CUSTSLA_RESTOREMET=Met
MISS=Missed
RC_SLACUSTQC_VW(SQL View) |
Index Back |
|---|---|
SLA Past PerformanceA view showing the SLA performance on closed cases for a given customer contact. |
| SELECT BUSINESS_UNIT , BO_ID_CUST ,BO_ID_CONTACT , SLA_RESTORE , BO_NAME , BO_NAME , RC_CASE_COUNT FROM PS_RC_SLAMETMC_VW UNION SELECT BUSINESS_UNIT , BO_ID_CUST ,BO_ID_CONTACT , SLA_RESTORE , BO_NAME , BO_NAME , RC_CASE_COUNT FROM PS_RC_SLAMISSMC_VW |
| # | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
|---|---|---|---|---|
| 1 | BUSINESS_UNIT |
Character(5) | VARCHAR2(5) NOT NULL | Business Unit |
| 2 | BO_ID_CUST |
Number(31,0) | DECIMAL(31) NOT NULL | This field stores the Business Object ID for the customer. |
| 3 | BO_ID_CONTACT | Number(31,0) | DECIMAL(31) NOT NULL | This field indicates the Business Object ID for the contact. |
| 4 | SLA_RESTORE |
Character(4) | VARCHAR2(4) NOT NULL |
Field used for SLA charts. Shows whether SLA commitment was met or missed for a customer.
MET=Met MISS=Missed |
| 5 | BO_NAME | Character(50) | VARCHAR2(50) NOT NULL | Name Description of Business Object |
| 6 | RB_TD_DESC60 | Character(60) | VARCHAR2(60) NOT NULL | Description field to hold 60 characters |
| 7 | RC_CASE_COUNT | Number(7,0) | INTEGER NOT NULL | Case Count |