BUSINESS_UNITCASE_IDPrompt Table: BO_NAME_VW
N=No
Y=Yes
RC_SLADISPLA_V1(SQL View) |
Index Back |
|---|---|
Drill To Case DetailsA view of case details for chart pagelets and drilling. |
| SELECT BUSINESS_UNIT , CASE_ID , DISP_TMPL_FAM_CD , CASE_TYPE , BO_ID_CUST ,BO_ID_CONTACT , PROVIDER_GRP_ID , RC_SUMMARY , RC_PRIORITY , RC_STATUS ,RC_SEVERITY , PRODUCT_GROUP , PRODUCT_ID ,RC_CATEGORY ,RC_TYPE ,RC_DESCRLONG ,RC_DETAIL , CREATION_DATE ,%Dttm(RC_REST_DATE, %timenull) , RC_REST_DATE , RC_REST_TIME , ASSIGNED_TO ,SECURE_CASE_FLG , RC_YELLOW_DTTM ,RC_RED_DTTM , CLOSED_DATE FROM PS_RC_CASE |
| # | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
|---|---|---|---|---|
| 1 | BUSINESS_UNIT |
Character(5) | VARCHAR2(5) NOT NULL | Business Unit |
| 2 | CASE_ID |
Number(15,0) | DECIMAL(15) NOT NULL | Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table. |
| 3 | DISP_TMPL_FAM_CD | Character(30) | VARCHAR2(30) NOT NULL | Display Template Family Code |
| 4 | CASE_TYPE | Character(5) | VARCHAR2(5) NOT NULL | Case Type |
| 5 | BO_ID_CUST | Number(31,0) | DECIMAL(31) NOT NULL |
This field stores the Business Object ID for the customer.
Prompt Table: BO_NAME_VW |
| 6 | BO_ID_CONTACT | Number(31,0) | DECIMAL(31) NOT NULL | This field indicates the Business Object ID for the contact. |
| 7 | PROVIDER_GRP_ID | Character(10) | VARCHAR2(10) NOT NULL | Identification number for the provider group. |
| 8 | RC_SUMMARY | Character(80) | VARCHAR2(80) NOT NULL | Typically a summary of a long field. |
| 9 | RC_PRIORITY | Character(5) | VARCHAR2(5) NOT NULL | Case Priority |
| 10 | RC_STATUS | Character(5) | VARCHAR2(5) NOT NULL | Case Status |
| 11 | RC_SEVERITY | Character(5) | VARCHAR2(5) NOT NULL | Case severity |
| 12 | PRODUCT_GROUP | Character(10) | VARCHAR2(10) NOT NULL | PRoduct Group |
| 13 | PRODUCT_ID | Character(18) | VARCHAR2(18) NOT NULL | Product ID |
| 14 | RC_CATEGORY | Character(5) | VARCHAR2(5) NOT NULL | CallCenter Category. Used in HD. |
| 15 | RC_TYPE | Character(5) | VARCHAR2(5) NOT NULL | Specialty type. Used on HD case. |
| 16 | RC_DESCRLONG | Long Character | CLOB | Long description used in CallCenter for Problem, Solution... |
| 17 | RC_DETAIL | Character(5) | VARCHAR2(5) NOT NULL | Detail field on HD Case. Used in Quick Code. |
| 18 | CREATION_DATE | Date(10) | DATE | Creation date of the case. |
| 19 | RC_REST_DTTM | DateTime(26) | TIMESTAMP | Entitled restore date time. Used for SLA. |
| 20 | RC_REST_DATE | Date(10) | DATE | Restore Date |
| 21 | RC_REST_TIME | Time(15) | TIMESTAMP | Restore Time |
| 22 | ASSIGNED_TO | Character(15) | VARCHAR2(15) NOT NULL | This is a field to store assignment information. |
| 23 | SECURE_CASE_FLG | Character(1) | VARCHAR2(1) NOT NULL |
Used in HRHD to Secure the case so that only people in the provider group assigned to the case can access the case.
N=No Y=Yes |
| 24 | RC_YELLOW_DTTM | DateTime(26) | TIMESTAMP | The date time that this case will turn yellow if it has not yet been resolved. |
| 25 | RC_RED_DTTM | DateTime(26) | TIMESTAMP | The date time that this case will turn Red if it has not yet been resolved. |
| 26 | CLOSED_DATE | Date(10) | DATE | Date Closed |