RC_SOCASESUM_VW

(SQL View)
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Cases using the solution

View to pull cases using this solution.

SELECT C.SETID , A.SOLUTION_ID , B.CASE_ID , B.BUSINESS_UNIT , A.RSLN_STATE , B.RC_SUMMARY , B.RC_VERTICAL , B.BO_ID_CUST , B.BO_ID_CONTACT , B.INST_PROD_ID FROM PS_RC_RESOLUTION A , PS_RC_CASE B , PS_RC_SOLUTION C WHERE A.CASE_ID = B.CASE_ID AND A.BUSINESS_UNIT = B.BUSINESS_UNIT AND A.SOLUTION_ID = C.SOLUTION_ID

# PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description
1 SETID Character(5) VARCHAR2(5) NOT NULL This field is used to store the value of SetID on various setup tables.
2 SOLUTION_ID Number(15,0) DECIMAL(15) NOT NULL Solution ID
3 CASE_ID Number(15,0) DECIMAL(15) NOT NULL Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table.
4 BUSINESS_UNIT Character(5) VARCHAR2(5) NOT NULL Business Unit
5 RSLN_STATE Character(1) VARCHAR2(1) NOT NULL Resolution Status for Call Center application.
0=Viewed
1=Successful Resolution
2=Waiting on Customer
3=In Consideration
4=Failed Resolution
5=Withdrawn
6 RC_SUMMARY Character(80) VARCHAR2(80) NOT NULL Typically a summary of a long field.
7 RC_VERTICAL Character(4) VARCHAR2(4) NOT NULL Specifies the CallCenter type. See translates for valid values.
HD=HelpDesk
SW=Support
8 BO_ID_CUST Number(31,0) DECIMAL(31) NOT NULL This field stores the Business Object ID for the customer.
9 BO_ID_CONTACT Number(31,0) DECIMAL(31) NOT NULL This field indicates the Business Object ID for the contact.
10 INST_PROD_ID Character(20) VARCHAR2(20) NOT NULL This field is used to represent the installed product ID (key field)