SETIDRC_CATEGORYSOLUTION_IDA=All
I=Internal
RC_SOLBYCAT_VW(SQL View) |
Index Back |
|---|---|
Frequently Used Solutions ViewView used for frequently used solutions. |
| SELECT A.SETID , A.RC_CATEGORY , A.SOLUTION_ID , B.USAGE_COUNT , A.RC_SOLVED_COUNT , B.RC_SOLN_VISIBILITY , B.ROW_LASTMANT_DTTM , B.LAST_USAGE_DTTM , B.RC_SUMMARY , B.LIBRARY_ID , B.SOLUTION_DESCR FROM PS_RC_DISSOLCAT_VW A , PS_RC_SOLUTION B WHERE A.SETID = B.SETID AND A.SOLUTION_ID = B.SOLUTION_ID AND A.RC_SOLVED_COUNT <> 0 AND B.EXPIRY_IND <> 'Y' AND B.SOLN_STATUS = 'ACTV' AND (B.EXPIRY_DATE > %CurrentDateIn OR B.EXPIRY_DATE IS NULL) AND B.RC_SOLUTION_TYPE NOT IN ('CAND', 'ADHC') |
| # | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
|---|---|---|---|---|
| 1 | SETID |
Character(5) | VARCHAR2(5) NOT NULL | This field is used to store the value of SetID on various setup tables. |
| 2 | RC_CATEGORY |
Character(5) | VARCHAR2(5) NOT NULL | CallCenter Category. Used in HD. |
| 3 | SOLUTION_ID |
Number(15,0) | DECIMAL(15) NOT NULL | Solution ID |
| 4 | USAGE_COUNT | Number(8,0) | INTEGER NOT NULL | Counter of how often this row was selected in a Search Results page and marked as 'Used'. Usage Count is incremented by the USAGE_INCREMENT amount on the Search Setup Parameters page each time the row is 'Used'. |
| 5 | RC_SOLVED_COUNT | Number(6,0) | INTEGER NOT NULL | Solved Count Field in Solution |
| 6 | RC_SOLN_VISIBILITY | Character(4) | VARCHAR2(4) NOT NULL |
Solution Visibility
A=All I=Internal |
| 7 | ROW_LASTMANT_DTTM | DateTime(26) | TIMESTAMP | The date and time that the row was last updated. |
| 8 | LAST_USAGE_DTTM | DateTime(26) | TIMESTAMP | Used to identify last time the record was marked 'Used' in a Search result |
| 9 | RC_SUMMARY | Character(80) | VARCHAR2(80) NOT NULL | Typically a summary of a long field. |
| 10 | LIBRARY_ID | Character(5) | VARCHAR2(5) NOT NULL | Solution Library ID or Troubleshooting Guide ID |
| 11 | SOLUTION_DESCR | Long Character | CLOB | Solution Description |