BUSINESS_UNITBO_ID_CUSTSEQUENCE_NUMBER0=Viewed
1=Successful Resolution
2=Waiting on Customer
3=In Consideration
4=Failed Resolution
5=Withdrawn
RC_SOLN_ATMT_SS(SQL Table) |
Index Back |
|---|---|
Solutions Attempted (Self Ser)Solutions Attempted from Self Service Solution Search page. Data stored for solution attempted with no case attached to it. |
| # | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
|---|---|---|---|---|
| 1 | BUSINESS_UNIT |
Character(5) | VARCHAR2(5) NOT NULL | Business Unit |
| 2 | BO_ID_CUST |
Number(31,0) | DECIMAL(31) NOT NULL | This field stores the Business Object ID for the customer. |
| 3 | SEQUENCE_NUMBER |
Number(18,0) | DECIMAL(18) NOT NULL | Sequence Number |
| 4 | SOLUTION_ID | Number(15,0) | DECIMAL(15) NOT NULL | Solution ID |
| 5 | RSLN_STATE | Character(1) | VARCHAR2(1) NOT NULL |
Resolution Status for Call Center application.
0=Viewed 1=Successful Resolution 2=Waiting on Customer 3=In Consideration 4=Failed Resolution 5=Withdrawn |
| 6 | ROW_ADDED_DTTM | DateTime(26) | TIMESTAMP | This is a datetime field for record creation. |
| 7 | ROW_ADDED_OPRID | Character(30) | VARCHAR2(30) NOT NULL | ID of user who added the row. |
| 8 | ROW_LASTMANT_DTTM | DateTime(26) | TIMESTAMP | The date and time that the row was last updated. |
| 9 | ROW_LASTMANT_OPRID | Character(30) | VARCHAR2(30) NOT NULL | ID of user who last modified the row. |
| 10 | SYNCID | Number(10,0) | DECIMAL(10) NOT NULL | The Synchronization ID field stores a value generated by the sync processor. The value is used to identify the type of object that the sync processor is about to handle. |
| 11 | SYNCDTTM | DateTime(26) | TIMESTAMP | Synchronization Last Update Date Time |