RC_SOLN_HIST

(SQL Table)
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Action History table

Action History table for Call center

# PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description
1 SETID Character(5) VARCHAR2(5) NOT NULL This field is used to store the value of SetID on various setup tables.

Default Value: OPR_DEF_TBL_RB.SETID

Prompt Table: SP_SETID_NONVW

2 SOLUTION_ID Number(15,0) DECIMAL(15) NOT NULL Solution ID

Default Value: 999999999999999

3 SEQ_NUM Number(3,0) SMALLINT NOT NULL Sequence
4 RC_VISIBILITY Character(4) VARCHAR2(4) NOT NULL Case Visibility, used for cases and case objects/attributes.
A=All
I=Internal

Default Value: A

5 EVENTNAME Character(30) VARCHAR2(30) NOT NULL Defines a routing event for PS Workflow
6 OLD_VALUE Character(100) VARCHAR2(100) NOT NULL Old Value
7 NEW_VALUE Character(100) VARCHAR2(100) NOT NULL New Value
8 ASSIGNED_TO Character(15) VARCHAR2(15) NOT NULL This is a field to store assignment information.
9 RC_PRIORITY Character(5) VARCHAR2(5) NOT NULL Case Priority
10 RC_SEVERITY Character(5) VARCHAR2(5) NOT NULL Case severity
11 RC_STATUS Character(5) VARCHAR2(5) NOT NULL Case Status
12 DESCR254 Character(254) VARCHAR2(254) NOT NULL Description of length 254
13 ROW_ADDED_DTTM DateTime(26) TIMESTAMP This is a datetime field for record creation.
14 ROW_ADDED_OPRID Character(30) VARCHAR2(30) NOT NULL ID of user who added the row.
15 ROW_LASTMANT_DTTM DateTime(26) TIMESTAMP The date and time that the row was last updated.
16 ROW_LASTMANT_OPRID Character(30) VARCHAR2(30) NOT NULL ID of user who last modified the row.
17 SYNCID Number(10,0) DECIMAL(10) NOT NULL The Synchronization ID field stores a value generated by the sync processor. The value is used to identify the type of object that the sync processor is about to handle.
18 SYNCDTTM DateTime(26) TIMESTAMP Synchronization Last Update Date Time