RC_SOLNRCASE_VW

(SQL View)
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Cases using the solution

View to pull cases using this solution.

SELECT DISTINCT A.SOLUTION_ID , A.RSLN_STATE , B.CASE_ID , B.BUSINESS_UNIT , B.RC_SUMMARY , B.RC_VERTICAL FROM PS_RC_RESOLUTION A , PS_RC_CASE B WHERE A.CASE_ID = B.CASE_ID AND A.BUSINESS_UNIT = B.BUSINESS_UNIT

# PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description
1 SOLUTION_ID Number(15,0) DECIMAL(15) NOT NULL Solution ID
2 RSLN_STATE Character(1) VARCHAR2(1) NOT NULL Resolution Status for Call Center application.
0=Viewed
1=Successful Resolution
2=Waiting on Customer
3=In Consideration
4=Failed Resolution
5=Withdrawn
3 CASE_ID Number(15,0) DECIMAL(15) NOT NULL Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table.
4 BUSINESS_UNIT Character(5) VARCHAR2(5) NOT NULL Business Unit
5 RC_SUMMARY Character(80) VARCHAR2(80) NOT NULL Typically a summary of a long field.
6 RC_VERTICAL Character(4) VARCHAR2(4) NOT NULL Specifies the CallCenter type. See translates for valid values.
HD=HelpDesk
SW=Support