RC_SOLUTION

(SQL Table)
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Solution

Solution Management - Solution

  • Related Language Record: RC_SOLUTION_LNG
  • Parent Record Of RC_SOLN_ATTACH RC_SOLN_NOTE RC_SOLUTION_BP RC_SOLUTION_DTL
  • # PeopleSoft Field Name PeopleSoft Field Type Database Column Type Description
    1 SETID Character(5) VARCHAR2(5) NOT NULL This field is used to store the value of SetID on various setup tables.

    Default Value: OPR_DEF_TBL_RB.SETID

    Prompt Table: SP_SETID_NONVW

    2 SOLUTION_ID Number(15,0) DECIMAL(15) NOT NULL Solution ID

    Default Value: 999999999999999

    3 RC_SOLUTION_TYPE Character(4) VARCHAR2(4) NOT NULL Solution Type
    ADHC=Adhoc Solution
    CAND=Canned Solution
    FILE=File
    LINK=Link
    S=Standard Solution
    W=Workaround Solution

    Default Value: ADHC

    4 SOLN_STATUS Character(4) VARCHAR2(4) NOT NULL Solution Status
    ACTV=4 - Active
    DNED=5 - Denied
    DRFT=1 - Draft
    EXPR=6 - Expired
    REVW=3 - In Review
    RWRK=8 - Rework
    SUBM=2 - Submitted for Review
    SUPR=7 - Superseded

    Default Value: DRFT

    5 RC_SOLN_VISIBILITY Character(4) VARCHAR2(4) NOT NULL Solution Visibility
    A=All
    I=Internal

    Default Value: A

    6 RC_SUMMARY Character(80) VARCHAR2(80) NOT NULL Typically a summary of a long field.
    7 SYMPTOM_DESCR Character(254) VARCHAR2(254) NOT NULL Symptom Description
    8 KEYWORDS Character(100) VARCHAR2(100) NOT NULL Query Keywords
    9 LAST_ACTION_DTTM DateTime(26) TIMESTAMP LAST_ACTION_DTTM
    10 EXPIRY_IND Character(1) VARCHAR2(1) NOT NULL Expiry Indicator
    N=Not Expired
    Y=Expired

    Default Value: N

    11 EXPIRY_DATE Date(10) DATE Expiry Date
    12 EXPIRY_REASON Character(80) VARCHAR2(80) NOT NULL Expiry reason
    13 NEW_SOLUTION_ID Number(15,0) DECIMAL(15) NOT NULL Superceding Solution ID

    Prompt Table: RC_SOLN_NEW_DVW

    14 LIBRARY_ID Character(5) VARCHAR2(5) NOT NULL Solution Library ID or Troubleshooting Guide ID

    Prompt Table: RC_SOLN_LIB_TBL

    15 USAGE_COUNT Number(8,0) INTEGER NOT NULL Counter of how often this row was selected in a Search Results page and marked as 'Used'. Usage Count is incremented by the USAGE_INCREMENT amount on the Search Setup Parameters page each time the row is 'Used'.

    Default Value: 0

    16 LAST_USAGE_DTTM DateTime(26) TIMESTAMP Used to identify last time the record was marked 'Used' in a Search result
    17 USER_UPDATE_DTTM DateTime(26) TIMESTAMP USER_UPDATE_DTTM
    18 UPDATED_BY_USER Character(30) VARCHAR2(30) NOT NULL Updated By
    19 RC_SOLVED_COUNT Number(6,0) INTEGER NOT NULL Solved Count Field in Solution

    Default Value: 0

    20 RC_UNSOLVED_COUNT Number(6,0) INTEGER NOT NULL Counting number of times a solution failed to solve cases

    Default Value: 0

    21 FAQ_FLAG Character(1) VARCHAR2(1) NOT NULL Flag to identify a Frequently Asked Question

    Y/N Table Edit

    Default Value: N

    22 URL Character(254) VARCHAR2(254) NOT NULL Internet URL (Universal Resource Locator)
    23 RB_TEMPLATE_CD Character(4) VARCHAR2(4) NOT NULL Outbout email template name
    0=No templates available

    Prompt Table: RC_SOLN_TMPL_VW

    24 ROW_ADDED_DTTM DateTime(26) TIMESTAMP This is a datetime field for record creation.
    25 ROW_ADDED_OPRID Character(30) VARCHAR2(30) NOT NULL ID of user who added the row.
    26 ROW_LASTMANT_DTTM DateTime(26) TIMESTAMP The date and time that the row was last updated.
    27 ROW_LASTMANT_OPRID Character(30) VARCHAR2(30) NOT NULL ID of user who last modified the row.
    28 SYNCID Number(10,0) DECIMAL(10) NOT NULL The Synchronization ID field stores a value generated by the sync processor. The value is used to identify the type of object that the sync processor is about to handle.
    29 SYNCDTTM DateTime(26) TIMESTAMP Synchronization Last Update Date Time
    30 RC_SOLN_OWNERID Character(5) VARCHAR2(5) NOT NULL Solution Content Owner ID field - uppercase denoting an Owner

    Prompt Table: RC_SOLN_CTNT_VW

    31 START_DATE Date(10) DATE Start Date

    Default Value: %Date

    32 SOLUTION_DESCR Long Character CLOB Solution Description
    33 RC_SS_SOLVED_COUNT Number(6,0) INTEGER NOT NULL Solved Count Field in Solution
    34 RC_SS_UNSOLVED_CNT Number(6,0) INTEGER NOT NULL Solved Count Field in Solution
    35 SS_USAGE_COUNT Number(8,0) INTEGER NOT NULL Counter of how often this row was selected in a Search Results page and marked as 'Used'. Usage Count is incremented by the USAGE_INCREMENT amount on the Search Setup Parameters page each time the row is 'Used'.