RC_SOLUTION(SQL Table) |
Index Back |
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SolutionSolution Management - Solution |
# | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
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1 | SETID | Character(5) | VARCHAR2(5) NOT NULL |
This field is used to store the value of SetID on various setup tables.
Default Value: OPR_DEF_TBL_RB.SETID Prompt Table: SP_SETID_NONVW |
2 | SOLUTION_ID | Number(15,0) | DECIMAL(15) NOT NULL |
Solution ID
Default Value: 999999999999999 |
3 | RC_SOLUTION_TYPE | Character(4) | VARCHAR2(4) NOT NULL |
Solution Type
ADHC=Adhoc Solution CAND=Canned Solution FILE=File LINK=Link S=Standard Solution W=Workaround Solution Default Value: ADHC |
4 | SOLN_STATUS | Character(4) | VARCHAR2(4) NOT NULL |
Solution Status
ACTV=4 - Active DNED=5 - Denied DRFT=1 - Draft EXPR=6 - Expired REVW=3 - In Review RWRK=8 - Rework SUBM=2 - Submitted for Review SUPR=7 - Superseded Default Value: DRFT |
5 | RC_SOLN_VISIBILITY | Character(4) | VARCHAR2(4) NOT NULL |
Solution Visibility
A=All I=Internal Default Value: A |
6 | RC_SUMMARY | Character(80) | VARCHAR2(80) NOT NULL | Typically a summary of a long field. |
7 | SYMPTOM_DESCR | Character(254) | VARCHAR2(254) NOT NULL | Symptom Description |
8 | KEYWORDS | Character(100) | VARCHAR2(100) NOT NULL | Query Keywords |
9 | LAST_ACTION_DTTM | DateTime(26) | TIMESTAMP | LAST_ACTION_DTTM |
10 | EXPIRY_IND | Character(1) | VARCHAR2(1) NOT NULL |
Expiry Indicator
N=Not Expired Y=Expired Default Value: N |
11 | EXPIRY_DATE | Date(10) | DATE | Expiry Date |
12 | EXPIRY_REASON | Character(80) | VARCHAR2(80) NOT NULL | Expiry reason |
13 | NEW_SOLUTION_ID | Number(15,0) | DECIMAL(15) NOT NULL |
Superceding Solution ID
Prompt Table: RC_SOLN_NEW_DVW |
14 | LIBRARY_ID | Character(5) | VARCHAR2(5) NOT NULL |
Solution Library ID or Troubleshooting Guide ID
Prompt Table: RC_SOLN_LIB_TBL |
15 | USAGE_COUNT | Number(8,0) | INTEGER NOT NULL |
Counter of how often this row was selected in a Search Results page and marked as 'Used'. Usage Count is incremented by the USAGE_INCREMENT amount on the Search Setup Parameters page each time the row is 'Used'.
Default Value: 0 |
16 | LAST_USAGE_DTTM | DateTime(26) | TIMESTAMP | Used to identify last time the record was marked 'Used' in a Search result |
17 | USER_UPDATE_DTTM | DateTime(26) | TIMESTAMP | USER_UPDATE_DTTM |
18 | UPDATED_BY_USER | Character(30) | VARCHAR2(30) NOT NULL | Updated By |
19 | RC_SOLVED_COUNT | Number(6,0) | INTEGER NOT NULL |
Solved Count Field in Solution
Default Value: 0 |
20 | RC_UNSOLVED_COUNT | Number(6,0) | INTEGER NOT NULL |
Counting number of times a solution failed to solve cases
Default Value: 0 |
21 | FAQ_FLAG | Character(1) | VARCHAR2(1) NOT NULL |
Flag to identify a Frequently Asked Question
Y/N Table Edit Default Value: N |
22 | URL | Character(254) | VARCHAR2(254) NOT NULL | Internet URL (Universal Resource Locator) |
23 | RB_TEMPLATE_CD | Character(4) | VARCHAR2(4) NOT NULL |
Outbout email template name
0=No templates available Prompt Table: RC_SOLN_TMPL_VW |
24 | ROW_ADDED_DTTM | DateTime(26) | TIMESTAMP | This is a datetime field for record creation. |
25 | ROW_ADDED_OPRID | Character(30) | VARCHAR2(30) NOT NULL | ID of user who added the row. |
26 | ROW_LASTMANT_DTTM | DateTime(26) | TIMESTAMP | The date and time that the row was last updated. |
27 | ROW_LASTMANT_OPRID | Character(30) | VARCHAR2(30) NOT NULL | ID of user who last modified the row. |
28 | SYNCID | Number(10,0) | DECIMAL(10) NOT NULL | The Synchronization ID field stores a value generated by the sync processor. The value is used to identify the type of object that the sync processor is about to handle. |
29 | SYNCDTTM | DateTime(26) | TIMESTAMP | Synchronization Last Update Date Time |
30 | RC_SOLN_OWNERID | Character(5) | VARCHAR2(5) NOT NULL |
Solution Content Owner ID field - uppercase denoting an Owner
Prompt Table: RC_SOLN_CTNT_VW |
31 | START_DATE | Date(10) | DATE |
Start Date
Default Value: %Date |
32 | SOLUTION_DESCR | Long Character | CLOB | Solution Description |
33 | RC_SS_SOLVED_COUNT | Number(6,0) | INTEGER NOT NULL | Solved Count Field in Solution |
34 | RC_SS_UNSOLVED_CNT | Number(6,0) | INTEGER NOT NULL | Solved Count Field in Solution |
35 | SS_USAGE_COUNT | Number(8,0) | INTEGER NOT NULL | Counter of how often this row was selected in a Search Results page and marked as 'Used'. Usage Count is incremented by the USAGE_INCREMENT amount on the Search Setup Parameters page each time the row is 'Used'. |