DISP_TMPL_FAM_CDPrompt Table: RC_SELF_SERVICE
BUSINESS_UNITPrompt Table: RC_CASEISSUES_V
CASE_IDPrompt Table: RC_CASEISSUES_V
RC_CATEGORYY/N Table Edit
RC_SS_KWNISU_VW(SQL View) |
Index Back |
|---|---|
Known Issues ViewSelf service view used for populating known Issues |
| SELECT PS_RC_SS_ISSUES.DISP_TMPL_FAM_CD ,PS_RC_SS_ISSUES.BUSINESS_UNIT ,PS_RC_SS_ISSUES.CASE_ID ,PS_RC_CASE.RC_CATEGORY ,PS_RC_SS_ISSUES.SELECT_FLG ,PS_RC_CASE.RC_SUMMARY ,PS_RC_CASE.RC_STATUS ,PS_RC_CASE.CREATION_DATE ,PS_RC_CASE.RC_DESCRLONG ,PS_RC_CASE.RC_TYPE ,PS_RC_CASE.RC_DETAIL ,PS_RC_CASE.ROW_ADDED_DTTM ,PS_RC_CASE.ROW_ADDED_OPRID ,PS_RC_CASE.ROW_LASTMANT_DTTM ,PS_RC_CASE.ROW_LASTMANT_OPRID ,PS_RC_CASE.SYNCID ,PS_RC_CASE.SYNCDTTM FROM PS_RC_SS_ISSUES INNER JOIN PS_RC_CASE ON(PS_RC_SS_ISSUES.CASE_ID=PS_RC_CASE.CASE_ID AND PS_RC_SS_ISSUES.BUSINESS_UNIT=PS_RC_CASE.BUSINESS_UNIT AND PS_RC_SS_ISSUES.DISP_TMPL_FAM_CD=PS_RC_CASE.DISP_TMPL_FAM_CD) AND PS_RC_SS_ISSUES.SELECT_FLG='Y' |
| # | PeopleSoft Field Name | PeopleSoft Field Type | Database Column Type | Description |
|---|---|---|---|---|
| 1 | DISP_TMPL_FAM_CD |
Character(30) | VARCHAR2(30) NOT NULL |
Display Template Family Code
Prompt Table: RC_SELF_SERVICE |
| 2 | BUSINESS_UNIT |
Character(5) | VARCHAR2(5) NOT NULL |
Business Unit
Prompt Table: RC_CASEISSUES_V |
| 3 | CASE_ID |
Number(15,0) | DECIMAL(15) NOT NULL |
Case ID. This is a unique ID assigned to a case when it is saved. Unique ID is ensured by getting the next value from the auto-numbering table and updating the table.
Prompt Table: RC_CASEISSUES_V |
| 4 | RC_CATEGORY |
Character(5) | VARCHAR2(5) NOT NULL | CallCenter Category. Used in HD. |
| 5 | SELECT_FLG | Character(1) | VARCHAR2(1) NOT NULL |
Field is a flag for selection .
Y/N Table Edit |
| 6 | RC_SUMMARY | Character(80) | VARCHAR2(80) NOT NULL | Typically a summary of a long field. |
| 7 | RC_STATUS | Character(5) | VARCHAR2(5) NOT NULL | Case Status |
| 8 | CREATION_DATE | Date(10) | DATE | Creation date of the case. |
| 9 | RC_DESCRLONG | Long Character | CLOB | Long description used in CallCenter for Problem, Solution... |
| 10 | RC_TYPE | Character(5) | VARCHAR2(5) NOT NULL | Specialty type. Used on HD case. |
| 11 | RC_DETAIL | Character(5) | VARCHAR2(5) NOT NULL | Detail field on HD Case. Used in Quick Code. |
| 12 | ROW_ADDED_DTTM | DateTime(26) | TIMESTAMP | This is a datetime field for record creation. |
| 13 | ROW_ADDED_OPRID | Character(30) | VARCHAR2(30) NOT NULL | ID of user who added the row. |
| 14 | ROW_LASTMANT_DTTM | DateTime(26) | TIMESTAMP | The date and time that the row was last updated. |
| 15 | ROW_LASTMANT_OPRID | Character(30) | VARCHAR2(30) NOT NULL | ID of user who last modified the row. |
| 16 | SYNCID | Number(10,0) | DECIMAL(10) NOT NULL | The Synchronization ID field stores a value generated by the sync processor. The value is used to identify the type of object that the sync processor is about to handle. |
| 17 | SYNCDTTM | DateTime(26) | TIMESTAMP | Synchronization Last Update Date Time |